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Located a 15-minute drive from the stunning Palenque ruins, Hotel Ciudad Real Palenque offers a large outdoor pool and a sun terrace with hammocks. The 3 on-site restaurants serve international cuisine. Each air-conditioned room at the Ciudad Real Palenque has simple colonial-style décor and views of the gardens or pool, a TV and a bathroom with a hairdryer and toiletries. The hotel offers free Wi-Fi access in public areas throughout the hotel. Hotel Ciudad Real Palenque is situated next to the Pakal-Na highway, and offers free parking. The centre of Palenque town is just 1.5 km away, while Villahermosa International Airport is 130 km away.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
2 double beds
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.2
Facilities
8.4
Cleanliness
8.8
Comfort
8.6
Value for money
8.3
Location
8.6
Free WiFi
7.1
Select topics to read reviews:

Guests who stayed here loved

  • Marieke
    Netherlands Netherlands
    Luxury hotel with lovely pool. Spacious rooms. Clean. 10-15 min walk from large supermarket, 15-20 minutes from cute restaurants and ADO bus station.
  • Rach
    United Kingdom United Kingdom
    Really lovely location and facilities, staff were really helpful, we had a great comfortable stay and booked tours and taxis from reception. Food at the restaurant was really good.
  • Robert
    United Kingdom United Kingdom
    Good place to relax and all the facilities you would need from the restaurant to the pool.
  • Chloe
    Spain Spain
    nice staff at the reception (not at the restaurant though) comfortable room, good amenities (pool..) good location plenty of food options at the restaurant
  • Szimóna
    Germany Germany
    The rooms war really nice, it feels like you stay in a jungle. It meets the expectations.
  • Angeliki
    Greece Greece
    A fairytale hotel, a continuation of the superb nature that surrounded us. The food in the restaurant was very good, the rooms were huge overlooking the garden, with good wifi and very helpful staff.
  • Baurb
    Italy Italy
    Perfect. It is perfect, what can I say...atmosphere, garden, services, staff, room...all! Also the price is good! Best compliments!
  • Gilbert
    Malta Malta
    Everything was perfect and hotel staff were super friendly and helpful!
  • Ekaterina
    Kazakhstan Kazakhstan
    well located hotel, especially if you arrive by car. comfortable beds, and clean room.
  • Wojciech
    Poland Poland
    It's just a really nice hotel with cool style. Our room was really spacious with a very high ceiling. Too bad we stayed only one night there ;)

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hola, do you offer transportation from and to Villahermosa Airport ? Are there tours to Palenque Archeology sight and/or Agua Azul from your Hotel ? Gracias

    Buenas tardes, Con gusto le otorgamos más información. Puede gestionarla. Saludos.
    Answered on 23 June 2022
  • Hi, we are taking an overnight bus and arrive at 7/8am in the morning. Are we able to check in early or drop off our bags while we explore for the day? Thanks,

    Buenos días estimada cliente¡! Respondiendo a su amable solicitud, el check in es a las 15 horas. En caso de que la habitación no este disponible, pue..
    Answered on 27 December 2019
  • Hey, we want to order place in your hotel for one night, but we have small small dog, is it possible to stay in your hotel with doggy?Wecan pay forhim

    Buenas tardes, No está permitido el acceso a animales. Saludos.
    Answered on 27 March 2021
  • Hi is it a really good WiFi, I need to work (during the night!) with 30 students. is the pool open? regards A carpentier

    Buena tarde, Hemos tenido problemas con el internet. La alberca está abierto exclusivamente para huéspedes. Saludos.
    Answered on 27 March 2021
  • Tienen estacionamiento

    Sí, contamos con estacionamiento gratis.
    Answered on 27 March 2021
  • Hola ! Hay alguna habitación de fácil acceso o con ascensor ? Gracias !

    Buenas tardes, Claro, contamos con habitaciones de fácil acceso, no contamos con elevadores. Saludos.
    Answered on 14 May 2022
  • Still looking?

Hotel surroundings

Restaurants
3 restaurants on site

  • Bambú
    • Cuisine
      American • Mexican • Local
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegetarian
  • La Terreza
    • Cuisine
      American • Mexican • Local
    • Open for
      Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Vegetarian
  • Las Palmas
    • Cuisine
      American • Mexican • Local
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Vegetarian

Facilities of Hotel Ciudad Real Palenque
Great facilities! Review score, 8.4

Most popular facilities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Family rooms
  • Room service
  • 3 restaurants
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • Pool view
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sport events (broadcast)
  • Children's playground
Living Area
  • Dining area
  • Desk
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Currency exchange
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Wake-up service
  • Tile/marble floor
  • Packed lunches
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by stairs only
  • Entire unit located on ground floor
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • All ages welcome
  • Pool with view
  • Water slide
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Sun loungers or beach chairs
  • Water slide
  • Public Bath
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules
Hotel Ciudad Real Palenque takes special requests - add in the next step!

Check-in
From 15:00 to 21:30
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 04:00 to 13:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please note that breakfast is served à la carte. The indicated breakfast price is approximate.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

FAQs about Hotel Ciudad Real Palenque

  • Hotel Ciudad Real Palenque has 3 restaurants:

    • Bambú
    • Las Palmas
    • La Terreza
  • Yes, Hotel Ciudad Real Palenque is popular with guests booking family stays.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Hotel Ciudad Real Palenque is from 15:00, and check-out is until 13:00.

  • Hotel Ciudad Real Palenque offers the following activities / services (charges may apply):

    • Massage
    • Children's playground
    • Neck massage
    • Live sport events (broadcast)
    • Hand massage
    • Back massage
    • Couples massage
    • Public Bath
    • Full body massage
    • Swimming Pool
    • Foot massage
    • Head massage
  • Room options at Hotel Ciudad Real Palenque include:

    • Double
    • Triple
    • Suite
  • The prices at Hotel Ciudad Real Palenque may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Ciudad Real Palenque is 1 miles from the centre of Palenque. All distances are measured in straight lines. Actual travel distances may vary.