Situated in Bacalar in the Quintana Roo region, Casa Umay offers accommodation with access to a public bath. This guest house features air-conditioned accommodation with a patio. The property offers bike hire and features a garden and year-round outdoor pool. At the guest house, the units are fitted with a outdoor furniture. Featuring a private bathroom with a shower and free toiletries, units at the guest house also boast free WiFi. At the guest house, every unit comes with bed linen and towels. The restaurant at the guest house specialises in Italian cuisine, and is open for dinner and lunch. Sightseeing tours are available around the property. Barbecue facilities are provided. Chetumal International Airport is 34 km from the property.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.7)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
and
1 large double bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.4
Facilities
9.1
Cleanliness
9.3
Comfort
9.4
Value for money
9.2
Location
9.7
Free WiFi
10
High score for Bacalar
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Guests who stayed here loved

  • Alistair
    United Kingdom United Kingdom
    Great quality for money Clean spacious basic room that suited our needs Santiago was a legend, friendly and approachable Great location could walk to all the best restaurants bars and lagoon.
  • Vivien
    United States United States
    Great location, really convenient to everything . They were very helpful and responded quickly to any requests. Relaxed vibe. Great fully equipped kitchen if you don’t always want to eat out.
  • Stephen
    Singapore Singapore
    Great location, right near the main square and two blocks from the lagoon strip. Walking distance to the ADO bus stop. Really comfortable room. AC and ceiling fan worked great. Loved the garden area and hammocks. Fully equipped kitchen with...
  • Laura
    Mexico Mexico
    The setting was completely gorgeous with a hammock area, a sitting area near the pool and a well-equipped communal kitchen. The bed was massive and really comfortable. The location was walkable for everything we wanted to get to.
  • Sophia
    France France
    Great location (very nice restaurant/cafe nearby and quite central) Room are spacious enough and clean Bed very comfortable and huge AC Very relaxing garden. Not that many rooms so the atmosphere is very chill and not crowded at all The host is...
  • Lisa
    Australia Australia
    Santiago was very welcoming and super friendly. The location was superb. One of the room was renovated tastefully and offered great functionality. Unfortunately the second bedroom bookes was old and not as welcoming
  • Erica
    Germany Germany
    Very cute place in Bacalar! There is an amazing garden in front of the room. A shared open kitchen is available to everyone, with grill, amacas and a lot of place to chill in the open air. Casa Umay is very close to the center and to the lake, you...
  • Diana
    Poland Poland
    Great place in the centre of Bacalar. The room and bathroom were clean and exactly as described. There's also a well equipped shared kitchen and a fantastic garden with hammocks. The staff is also super friendly.
  • Kirsty
    United Kingdom United Kingdom
    Beautiful, super clean, great location, quiet, friendly and helpful staff, cute cat, great kitchen, the garden
  • Emer
    United Kingdom United Kingdom
    Great location, lovely chilled setting, welcoming, would highly recommend

Quality rating

Booking.com rated the quality of this property as 3 out of 5 based on factors such as facilities, size, location and services provided.

Managed by Casa Umay

Company review score: 9.4Based on 243 reviews from 1 property
1 managed property

Company information

Santy has over a decade of experience in the hospitality industry and makes for the perfect guide during your stay. He speaks perfect English and Spanish and has lived most of his life in the Mexican Caribbean.

Property information

Comfortable private rooms in a large property, with king size beds, air conditioning and private bathrooms. There is a shared kitchen, garden, patio and plunge pool ready to be enjoyed. Fantastic location half a block from the town centre, restaurants, shops, markets and a five minute walk to the lagoon.

Neighbourhood information

Get the best of both worlds. Staying in Casa Umay you'll be practically in the heart of the town centre and only 3 blocks from the lagoon. Enjoy restaurants, shops and bars at just a small stroll away.

Languages spoken

English,Spanish

Property surroundings

Restaurants
1 restaurant on site

  • Da Bruno
    • Cuisine
      Italian
    • Open for
      Lunch • Dinner

Facilities of Casa Umay
Great facilities! Review score, 9.1

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Room service
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linen
Outdoors
  • Outdoor furniture
  • Barbecue
  • BBQ facilities
  • Patio
  • Garden
Kitchen
  • Shared kitchen
  • Stovetop
Activities
  • Bicycle rental
    Additional charge
Food & Drink
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • Room service
Safety & security
  • Fire extinguishers
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking rooms
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Plunge pool
Wellness
  • Public Bath
  • Massage
    Additional charge
Languages spoken
  • English
  • Spanish

House rules
Casa Umay takes special requests - add in the next step!

Check-in
From 15:00 to 22:00
Check-out
Available 24 hours
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Payments by Booking.com
Booking.com takes your payment on behalf of the property for this stay, but make sure you have cash for any extras once you get there.
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed

The fine print
Need-to-know information for guests at this property

This property will not accommodate hen, stag or similar parties.

Legal information

This property is managed by a private host. EU consumer law relating to professional hosts might not apply.

FAQs about Casa Umay

  • The prices at Casa Umay may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Casa Umay is from 15:00, and check-out is until 11:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Casa Umay offers the following activities / services (charges may apply):

    • Massage
    • Public Bath
    • Swimming Pool
    • Bicycle rental
  • Casa Umay is 250 yards from the centre of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Casa Umay include:

    • Suite
  • Casa Umay has 1 restaurant:

    • Da Bruno