Experience world-class service at Andaz Mayakoba All Inclusive

Set in Playa del Carmen, 10 km from ADO International Bus Station, Andaz Mayakoba All Inclusive offers accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre. Among the various facilities of this property are a garden, a private beach area and a terrace. The accommodation features a 24-hour front desk, airport transfers, a kids' club and free WiFi. All guest rooms at the resort come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. All rooms include a coffee machine, while certain rooms also offer a balcony and others also have sea views. The rooms will provide guests with a wardrobe and a kettle. Breakfast is available, and includes buffet, à la carte and continental options. At Andaz Mayakoba All Inclusive you will find a restaurant serving Mediterranean, Mexican and local cuisine. Dairy-free, vegan and gluten-free options can also be requested. Activities such as snorkelling, canoeing, cycling can be enjoyed in the surroundings, and guests can relax along the beachfront. Playa del Carmen Maritime Terminal is 10 km from the accommodation, while Church of Guadalupe is 6.7 km from the property. Cozumel International Airport is 42 km away.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Andaz
Hotel chain/brand
Andaz

Property highlights

Top location: Highly rated by recent guests (9.4)

Breakfast info

Continental, Gluten-free, American, Buffet

Free private parking available on-site

Activities:

Tennis court

Fitness centre

Golf course (within 3 km)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 double beds
1 extra-large double bed
2 double beds
1 extra-large double bed
2 double beds
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
9.3
Facilities
9.7
Cleanliness
9.4
Comfort
9.5
Value for money
8.1
Location
9.4
Free WiFi
10
High score for Playa del Carmen

Select topics to read reviews:

Guests who stayed here loved

  • Heather
    Denmark Denmark
    It was super clean. Exceptional service everywhere throughout the resort. The food was amazing. Very family and couples friendly. The private transport via resort was well worth the money.
  • Emma
    United Kingdom United Kingdom
    Lovely resort near Playa del Carmen. Used the gym daily, the beach was well catered and enjoyed using the bikes around the resort. The food in all the restaurants was very good, breakfast buffet was amazing.
  • A
    Anonymous
    Italy Italy
    Real all inclusive package with outstanding food quality. Nice and big gym, spa with professional staff and affordable prices. We had an issue in our room which was not properly addressed by the staff, but at the end as a “sorry gift” they gave us...
  • Ariel
    Chile Chile
    Rxcelente calidad de las instalaciones. La camida gourmet, muy bien presentada y la atención excelente. El personal es muy atento, invita todo el tiempo al relax, a desconectarte. Ambientes agradables, serenos, de disfrute.
  • Juliane
    Switzerland Switzerland
    Tolles Zimmer mit Lagunenblick. Das Team war super, sehr freundlich und professionell. Wir fühlten uns sehr wohl. Da es Zwischensaison war, konnten wir von der Ruhe und der individuellen Betreuung im Resort profitieren. Das Gym hatte eine sehr...
  • Gina
    United States United States
    The staff was very lovely and welcoming. Everyone was helpful and my accommodations were beautiful! I got what I needed!
  • Michelle
    United States United States
    Great choices and green juice that made me feel healthy
  • Andre
    Brazil Brazil
    Serviço do hotel e instalações impecáveis. Todos os funcionários são extremamente atenciosos. Complexo Mayakoba fica muito bem localizado com facil acesso as principais atrações da região.

Property surroundings

Restaurants
5 restaurants on site

  • Cocina Milagro
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Casa Mate
    • Cuisine
      Latin American
    • Open for
      Brunch • Lunch
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Tinta Del Pulpo
    • Cuisine
      Mexican • Local
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Sotavento
    • Cuisine
      Mediterranean
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan
  • Vegan Bar
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegan

Resort facilities of Andaz Mayakoba All Inclusive
Great facilities! Review score, 9.7

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Bar
  • Private beach area
  • Breakfast

Bathroom

  • Towels
  • Towels/sheets (extra fee)
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Outdoor fireplace
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden

Kitchen

  • Dining table
  • Coffee machine
  • Tumble dryer
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental
  • Archery
    Additional charge
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Happy hour
    Additional charge
  • Bike tours
  • Walking tours
  • Beach
  • Tennis equipment
    Additional charge
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Snorkelling
  • Diving
    Additional chargeOff-site
  • Cycling
  • Canoeing
  • Windsurfing
    Additional charge
  • Fishing
    Additional chargeOff-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
    Additional charge

Living Area

  • Dining area
  • Seating Area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Internet
WiFi is available in public areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Soundproofing
  • Car hire
  • Laptop safe
  • Chapel/shrine
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by stairs only

2 swimming pools

Pool 1 - outdoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 2 - outdoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Plunge pool
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge

Languages spoken

  • English
  • Spanish
  • French
  • Portuguese

House rules
Andaz Mayakoba All Inclusive takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
You'll need to let the property know in advance what time you'll arrive.
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
12+ years
Extra bed upon request
US$100 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please inform Andaz Mayakoba All Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

FAQs about Andaz Mayakoba All Inclusive

  • Andaz Mayakoba All Inclusive is 5 miles from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Andaz Mayakoba All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 10.0).

    Breakfast option(s) include:

    • Continental
    • Gluten-free
    • American
    • Buffet
    • À la carte
  • The prices at Andaz Mayakoba All Inclusive may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Andaz Mayakoba All Inclusive include:

    • Double
    • Studio
    • Suite
  • Andaz Mayakoba All Inclusive has 5 restaurants:

    • Sotavento
    • Cocina Milagro
    • Tinta Del Pulpo
    • Casa Mate
    • Vegan Bar
  • Andaz Mayakoba All Inclusive offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Cycling
    • Snorkelling
    • Diving
    • Fishing
    • Tennis court
    • Canoeing
    • Windsurfing
    • Golf course (within 3 km)
    • Evening entertainment
    • Kids' club
    • Beachfront
    • Beauty Services
    • Happy hour
    • Archery
    • Personal trainer
    • Tennis equipment
    • Walking tours
    • Beach
    • Fitness/spa locker rooms
    • Facial treatments
    • Cooking class
    • Bicycle rental
    • Bike tours
    • Waxing services
    • Tour or class about local culture
    • Swimming Pool
    • Live music/performance
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Private beach area
    • Spa lounge/relaxation area
    • Spa/wellness packages
    • Back massage
    • Neck massage
    • Foot massage
    • Couples massage
    • Head massage
    • Hand massage
    • Full body massage
    • Entertainment staff
    • Fitness
    • Yoga classes
    • Fitness classes
  • The nearest beach is just 800 yards from Andaz Mayakoba All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.