Towels are changed every 2 days, while cleaning takes place every 4 days.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorisation by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Pet Policy: Only dogs up to 20kg are allowed into the property. Fees apply on check in and a damage deposit is required. Maximum 1 pet per apartment. Pets are allowed ONLY in certain room types, Standard Studio and Superior family apartments, both located in Block 2 of our property, Failing to notify in advance may incur in an allocation into the room types mentioned before in block 2 of our property. Full policies & rules may be requested by email.

Roof top pool has an age restriction following the local health and safety regulations, roof top pool is for 17+ years.

Guest will be required to provide a valid credit/debit card. A pre-Authorisation of a minimum of €50 up to €100* will be blocked until guest departs from our property** No cash deposits are accepted.

Minimum pre-Auth is depending on the room type booked.

On Check out, we will revert back to guest card the Pre-Auth but it may take longer depending on guest bank.

Note that some excavation works have started at the back of the complex as of 17/10/2023 by third party contractors, during this period, guests may experience some noise.

Family pool will be closed during 14/10/2024 to 21/10/2024 (One Week) for maintenance and preparations for our indoor pool, during this time guest with children will be allowed to use the roof top pool as an alternative.

Renovation of bathrooms in block 4 work will be carried out from 11/11/24 to 22/12/24.

Renovation work is done from 08:00 to 18:00 daily. The bathrooms of some rooms are under renovation.

Renovation of bathrooms in block 4 work will be carried out from 03/01/25 to 09/03/25.

Renovation of south facing façade work will be carried out from 03/01/25 to 16/03/25.

The south facing façade will be closed when working on specific areas.

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.

Siete pregati di comunicare in anticipo a Luna Holiday Complex l'orario in cui prevedete di arrivare. Potrete inserire questa informazione nella sezione Richieste Speciali al momento della prenotazione, o contattare la struttura utilizzando i recapiti riportati nella conferma della prenotazione.

La struttura non è disponibile per feste di addio al nubilato/celibato o simili.

Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.

In risposta al Coronavirus (COVID-19) questa struttura ha adottato misure extra di sicurezza e igiene.

A causa del Coronavirus (COVID-19), la struttura applica rigide misure di distanziamento fisico.

Non è possibile soggiornare presso questa struttura a scopo di quarantena per Coronavirus (COVID-19).

Numero di licenza: AH/0199