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Situated 1.6 km from Vosmoye Chudo Sveta Water Park, East Palace Hotel offers 4-star accommodation in Almaty and has a shared lounge, a restaurant and a bar. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. Guests can enjoy city views. The rooms are fitted with air conditioning, a flat-screen TV with satellite channels, a minibar, a kettle, a bidet, free toiletries and a desk. At the hotel rooms come with bed linen and towels. Gvardeytsev-Panfilovtsev Park is 2.5 km from East Palace Hotel, while Ascension Cathedral is 2.6 km from the property. Almaty International Airport is 12 km away.

Couples particularly like the location — they rated it 8.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.0)


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
2 single beds
1 large double bed
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Guest reviews

Categories:

Staff
8.5
Facilities
8.4
Cleanliness
8.5
Comfort
8.5
Value for money
8.4
Location
8.0
Free WiFi
8.5
Select topics to read reviews:

Guests who stayed here loved

  • م
    مازن
    Oman Oman
    The hotel was beautiful, but there were no shops or restaurants nearby. What I appreciated the most was the excellent service, especially from the reception and restaurant staff
  • C
    India India
    Breakfast seems very awesome very yummy food and beverages. Really enjoyed the breakfast
  • Lai
    Hong Kong Hong Kong
    Nothing special but fine and comfortable to stay there Feel Safe to stay there
  • Rashmi
    Oman Oman
    Ordered room service many a times, though limited selection, but the food quality was good. Wifi was strong. Of all the staff, Hamid was very helpful and assisted us throughout our stay of 4 nights.
  • Sebastian
    United Kingdom United Kingdom
    Not the best location but you can easily get to where you want to go in a Yandex taxi. Beds and rooms were comfortable.
  • Mihir
    India India
    Quiet and comfortable. Bit away from the main area
  • Aysimbat
    Kyrgyzstan Kyrgyzstan
    The building and its facility are new. And the stuff was friendly and helpful.
  • Ali
    Turkey Turkey
    The rooms are clean. Bed were comfortable. Breakfast was ok. Receptionists were perfect thank you guys.
  • Alex
    Jamaica Jamaica
    Convenient location, just a short drive away from the city's downtown area. Excellent service, friendly staff, the room and its amenities, level of cleanliness and quality of housekeeping work, all made our stay here nearly perfect.
  • Abdullah
    Turkey Turkey
    The staff is really good and helpful, the rooms were clean and good.

Hotel surroundings

Restaurants
1 restaurant on site

  • Ресторан #1

    No additional info available

Facilities of East Palace Hotel
Great facilities! Review score, 8.4

Most popular facilities
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Room service
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Slippers
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • City view
  • Mountain view
  • View
Outdoors
  • Outdoor furniture
Kitchen
  • Dining table
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Bar
  • Minibar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Safety deposit box
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Soundproofing
  • Carpeted
  • Lift
  • Heating
  • Family rooms
  • Non-smoking rooms
  • Room service
Accessibility
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Languages spoken
  • English
  • Russian
  • Turkish

House rules
East Palace Hotel takes special requests - add in the next step!

Check-in
From 13:00 to 19:00
Check-out
From 10:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 4 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
KZT 5,000 per child, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBMaestroUnionPay credit cardCash

FAQs about East Palace Hotel

  • East Palace Hotel has 1 restaurant:

    • Ресторан #1
  • The prices at East Palace Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at East Palace Hotel include:

    • Double
    • Twin
    • Suite
  • East Palace Hotel is 1.9 miles from the centre of Almaty. All distances are measured in straight lines. Actual travel distances may vary.

  • East Palace Hotel offers the following activities / services (charges may apply):

    • Check-in at East Palace Hotel is from 13:00, and check-out is until 12:00.