Reliable info:
Guests say the description and photos for this property are very accurate.

Centrally located in Nairobi, Heri Heights Hotel Apartments, SureStay Collection by Best Western Nairobi features a swimming pool, fitness centre and Turkish steam bath. It offers self-catering apartments with free Wi-Fi and complimentary use of the business centre and boardroom. The apartments all come with contemporary furnishings and a well-equipped kitchen. They also include a dining area and a lounge with satellite TV. The en suite bathrooms have free toiletries and a shower. Guests can relax by the pool, in the steam bath or in the café and lounge. Breakfast can be enjoyed in the dining room, and there is also an on-site bar. Heri Heights Hotel Apartments, SureStay Collection by Best Western Nairobi offers a 24-hour front desk and daily maid service. The aparthotel is located just a 5-minute drive from the Nairobi city centre and 20 minutes’ drive from The Village Market shopping and entertainment complex. Jomo Kenyatta International Airport is 20 km away.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Collection by Best Western
Hotel chain/brand
SureStay Collection by Best Western

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Full English/Irish, Buffet

Free private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
Bedroom 1
1 extra-large double bed
Bedroom 2
1 extra-large double bed
Bedroom 3
2 single beds
1 large double bed
1 large double bed
1 large double bed
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
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Guest reviews

Categories:

Staff
9.0
Facilities
8.3
Cleanliness
8.5
Comfort
8.6
Value for money
8.6
Location
8.9
Free WiFi
8.3

Select topics to read reviews:

Guests who stayed here loved

  • Rüüt
    Estonia Estonia
    Fortunately, we had chosen a comfortable hotel in a beautiful area of Nairobi for our first stay in Kenya. For four adults, a two-story apartment with its own kitchen, spacious living room, two bedrooms, and two bathrooms was a perfect option. The...
  • Mopao
    Kenya Kenya
    Hospitality was on point, though arrived late, we felt homely.
  • Eric
    Tanzania Tanzania
    Every thing especially the customer care service by all the staff especially Diana and Grace
  • Eric
    Tanzania Tanzania
    Very spacious and comfort apartment with green space. Above all exceptional service care especially from Diana the receptionist.
  • Keelie
    Jersey Jersey
    A peaceful hotel with beautiful gardens, tucked away in a busy city! We had a lovely stay. The apartment was very spacious with garden views. Nice pool, kids play area and outdoor bar. The restaurant did a lovely buffet breakfast and all our meals...
  • Jeff
    Jamaica Jamaica
    The serenity and attention to detail and quality from the staff is top notch. The food is amazing and the facilities well managed. Always a favorite spot when in Nairobi and looking for an oasis to retreat to without having to be outside the city
  • Kalume
    South Africa South Africa
    It is in a very convenient location with an easy way out to all the other suburbs. In Westlands upmarket neighbour wood.
  • Karen
    Mauritius Mauritius
    I liked the location,the comfort ,the security and the friendliness of the staff.I definitely recommend the place👌
  • Marion
    Germany Germany
    Nice garden and Pool area, very spacios Apartments, well located quiet but near City Center ,
  • Alain
    Belgium Belgium
    The size of the apartment was waoow.... A duplex apartment with the bedroom upstairs.

Managed by Trianum Hospitality

Company review score: 8.8Based on 2,968,666 reviews from 3303 properties
3303 managed properties

Company information

Our Motto is to have guests experience the passion for Hospitality

Neighbourhood information

Heri Heights Serviced Apartments has the perfect location; centrally located, peaceful environment and in a secure place. The apartments also neighbours the Nairobi Arboretum and The State House, and is a short drive away from some of the Nairobi’s hottest entertainment spots.

Languages spoken

English,Swahili

Property surroundings

Restaurants
1 restaurant on site

  • Restaurant #1
    • Cuisine
      African • American
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Heri Heights Hotel Apartments, SureStay Collection by Best Western
Great facilities! Review score, 8.3

Most popular facilities

  • Outdoor swimming pool
  • Airport shuttle
  • Free WiFi
  • Family rooms
  • Free parking
  • Restaurant
  • Non-smoking rooms
  • Room service
  • Bar

Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Internet
WiFi is available in all areas and is free of charge.

Kitchen

  • Washing machine

Bedroom

  • Wardrobe or closet

Bathroom

  • Private bathroom

Living Area

  • Seating Area

Room Amenities

  • Iron

Outdoors

  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden

Outdoor swimming pool

  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Fence around pool

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Sun loungers or beach chairs

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Grocery deliveries
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Packed lunches
  • Breakfast in the room
  • Bar
  • Room service
  • Restaurant

Transport

  • Shuttle service
    Additional charge
  • Car hire
  • Airport shuttle
    Additional charge

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment
  • Children's playground

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Miscellaneous

  • Designated smoking area
  • Non-smoking throughout
  • Family rooms
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Languages spoken

  • English
  • Swahili

House rules
Heri Heights Hotel Apartments, SureStay Collection by Best Western takes special requests - add in the next step!

Check-in
From 12:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free
13+ years
Extra bed upon request
US$30 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardUnionPay debit cardUnionPay credit cardCash
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Please inform Heri Heights Hotel Apartments, SureStay Collection by Best Western in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

FAQs about Heri Heights Hotel Apartments, SureStay Collection by Best Western

  • You can choose from a number of accommodation options at Heri Heights Hotel Apartments, SureStay Collection by Best Western (subject to availability). These can accommodate:

    • 2 guests
    • 4 guests
    • 6 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Heri Heights Hotel Apartments, SureStay Collection by Best Western is 1.4 miles from the centre of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.

  • Heri Heights Hotel Apartments, SureStay Collection by Best Western offers the following activities / services (charges may apply):

    • Children's playground
    • Fitness/spa locker rooms
    • Swimming Pool
  • Yes, Heri Heights Hotel Apartments, SureStay Collection by Best Western is popular with guests booking family stays.

  • You can choose from a number of accommodation options at Heri Heights Hotel Apartments, SureStay Collection by Best Western (subject to availability). These have:

    • 1 bedroom
    • 2 bedrooms
    • 3 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Heri Heights Hotel Apartments, SureStay Collection by Best Western is from 12:00, and check-out is until 10:00.

  • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Heri Heights Hotel Apartments, SureStay Collection by Best Western on this page.

  • Guests staying at Heri Heights Hotel Apartments, SureStay Collection by Best Western can enjoy a highly-rated breakfast during their stay (guest review score: 7.6).

    Breakfast option(s) include:

    • Full English/Irish
    • Buffet
  • Heri Heights Hotel Apartments, SureStay Collection by Best Western has 1 restaurant:

    • Restaurant #1
  • The prices at Heri Heights Hotel Apartments, SureStay Collection by Best Western may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.