A Group Policy applies to bookings for 5 or more rooms. Cancellation fee is 100% of the total reservation amount, for cancellations 20 days or less before check-in date.

This hotel consists of a number of buildings on the premises. Guests who have trouble walking and elderly guests are requested to contact the hotel at the time of booking.

Shuttle service from JR Sapporo Station is available upon request with a fee. To use the property's shuttle, please make a reservation by phone in advance. Contact details can be found on the booking confirmation.

Please note that seats are available:

- On a first-come, first-served basis.

- For individuals and small groups of 9 people or less.

Please note that adult rates are applied to children 3 years and older, and they are included in the guest count.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Prilikom prijavljivanja gosti moraju da prilože važeći identifikacioni dokument sa fotografijom i kreditnu karticu. Imajte u vidu da posebni zahtevi zavise od raspoloživosti i da su mogući dodatni troškovi.

Gosti koji imaju tetovaže možda neće moći da pristupe javnom delu za kupanje, kao ni drugim sadržajima gde tetovaže mogu da vide drugi gosti u objektu.

U objektu nije moguće organizovanje momačkih, devojačkih večeri i sličnih zabava.