Credit card will be used for guarantee purposes only. When settling the bill, the hotel will accept cash only. The full amount of the reservation must be paid at check-in.

Staff at this hotel speak Japanese only.

Guests are requested to notify the property via email of their expected check-in times and method of transportation 1 day prior to their arrival date. Please notify and update the property if there are any changes to the check-in time or method of transportation.

Guests arriving after 19:00 must inform the property in advance. If the property is not informed, pick-up service may not be provided.

To use the hotel's free shuttle from Niseko Northern Ski Resort Annupuri, please call the hotel upon arrival at the ski resort. Contact details are available in the booking confirmation.

Please note that the property does not provide pick-up shuttles from JR Niseko Station or from the Shin-Chitose Airport.

Guests can arrange for a hired bus at a surcharge or taxi services from the JR Niseko Train Station. Reservations must be made at least 2 days in advance. Bus/taxi drivers speaks Japanese only.

From Shin-Chitose Airport, public buses to Annupuri Ski Resort are available if reservations are made at least 2 days in advance. (Prices may vary between bus companies.)

Guests must inform the property in advance the departure time of the bus from either JR Niseko Train Station or Shin-Chitose Airport to Annupuri Ski Resort, in order to be picked up from the ski resort.

Vui lòng thông báo trước cho Bistare Kana về thời gian đến dự kiến của quý khách. Khách có thể sử dụng ô Yêu cầu Đặc biệt khi đặt phòng hoặc liên lạc trực tiếp với chỗ nghỉ qua các thông tin liên hệ được ghi trong xác nhận đặt phòng.

Thời gian yên lặng bắt đầu từ 22:00:00 đến 08:00:00.