We strictly DO NOT allow a group of more than 4 people. In case of a group of 3 or more, you might be purposefully allotted different dorm rooms. Further, if the group behaviour is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.

To maintain a comfortable environment for other in-house guests, stays longer than 7 nights are not permitted at this property. Any extension on the stay is subject to request, availability, and the property's decision.

Alcohol consumption is permitted at the premises as per property’s discretion and local laws. Please reach out the property prior to your arrival to confirm the same

We only accept a government ID as valid identification proof. (Zostel Mumbai also accepts local IDs at the time of check-in)

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Zostel Mumbai您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。