Shangri-la Surabaya
Shangri-la Surabaya
- City view
- Garden
- Swimming Pool
- Free WiFi
- Free parking
- Bath
- Air conditioning
- 24-hour front desk
- Key card access
- Daily housekeeping
Get the celebrity treatment with world-class service at Shangri-la Surabaya
Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. The property also offers free scheduled shuttle service to nearby shopping malls. Blending Asian and Javanese elements, the air-conditioned rooms at Shangri-la Surabaya are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers. Other facilities at Shangri-la Surabaya include spacious parking space and 6 meeting rooms. Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. Golf outings at one of the nearby championship courses can be arranged with the hotel staff. Shangri-la Surabaya has direct access to the airport highway and is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.
Couples particularly like the location — they rated it 9.1 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Free parking
- Non-smoking rooms
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
Categories:
Select topics to read reviews:
Guests who stayed here loved
Michael
Australia“Nearly everything. The place is amazing as are the staff”- Aruna
Singapore“Great restaurants and a spa. Loved the Christmas decorations too. One little thing I enjoyed was how the TV lit up with calm yet happy music once you step into your room each time; it was super welcoming.” 
Iylia Singapore“The room is spacious and comfortable. Good sprrad of breakfast.”- Uluc
Saudi Arabia“Guest Relations Frisca and Duty Manager Benny and overall fo team and executive lounge team was very helpful” - Rachael
Indonesia“Clean, comfortable, stylish, great facilities and staff” 
Arthur
Netherlands“Very nice rooms, great facilities and excellent restaurants on site”
Hasan
Canada“The food was delicious, rooms were clean and the staff was great.”- Tze Australia“Location is a bit far from shopping but is close to toll way so access to airport is easy. Was offered an upgrade room, bed is comfortable and room is very spacious.”
- Megan
United Kingdom“We were in Surabaya for the Mount Bromo tour and the Shangri-la was the perfect base to relax and recover. Rooms were comfortable and spacious. Staff were friendly and helpful.” - Michael Australia“Great staff , beautiful decor in the hotel .many options for food and nice bed to sleep on.”
Hotel surroundings
Restaurants1 restaurant on site
- Jamoo
- CuisineInternational
- Open forBreakfast • Lunch • Dinner
- AmbianceFamily friendly • Modern
- Dietary optionsVegetarian
Facilities of Shangri-la SurabayaGreat facilities! Review score, 9.2
Most popular facilities
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Free parking
- Non-smoking rooms
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
Bathroom
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
Bedroom
- Linen
- Wardrobe or closet
- Alarm clock
- Dressing room
View
- City view
- Landmark view
- Pool view
- View
Outdoors
- Picnic area
- Sun terrace
- Garden
Kitchen
- Dining table
- Tumble dryer
- Electric kettle
- Refrigerator
Room Amenities
- Socket near the bed
- Clothes rack
Activities
- Live music/performance
- Movie nights
- Tennis equipmentAdditional charge
- Kids' club
- Nightclub/DJAdditional charge
- Children's playground
- Games room
- Golf course (within 3 km)Additional charge
- Tennis court
Living Area
- Sofa
- Desk
Media & Technology
- Flat-screen TV
- Cable channels
- Satellite channels
- Telephone
- TV
Food & Drink
- Kid-friendly buffet
- Snack bar
- Breakfast in the room
- Bar
- Minibar
- Tea/Coffee maker
InternetWiFi is available in all areas and is free of charge.
ParkingFree public parking is possible on site (reservation is not needed).
- Valet parking
- Accessible parking
Reception services
- Invoice provided
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Entertainment and family services
- Kids' outdoor play equipment
Cleaning services
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business facilities
- Fax/photocopyingAdditional charge
- Meeting/banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
General
- Shuttle serviceAdditional charge
- Carbon monoxide detector
- Designated smoking area
- Air conditioning
- Allergy-free room
- Wake-up service
- Hardwood or parquet floors
- Car hire
- Packed lunches
- Carpeted
- Lift
- Barber/beauty shop
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
Accessibility
- Emergency cord in bathroom
- Toilet with grab rails
- Entire unit wheelchair accessible
- Upper floors accessible by elevator
2 swimming pools
Pool 1 - outdoorFree!
- Open all year
- Adult only
- Pool/beach towels
- Pool bar
- Sun loungers or beach chairs
- Sun umbrellas
Pool 2 - outdoor (kids)Free!
- Open all year
- Suitable for kids
- Shallow end
- Water slide
- Pool/beach towels
- Sun loungers or beach chairs
- Sun umbrellas
Wellness
- Kids' pool
- Fitness/spa locker rooms
- Fitness
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Spa facilities
- Sun umbrellas
- Sun loungers or beach chairs
- Water slide
- Hot tub/Jacuzzi
- MassageAdditional charge
- Spa and wellness centre
- Fitness centre
- Sauna
Languages spoken
- English
- Indonesian
House rulesShangri-la Surabaya takes special requests - add in the next step!
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Cots and extra beds are not available at this property.
The fine printNeed-to-know information for guests at this property
Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
FAQs about Shangri-la Surabaya
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Yes, Shangri-la Surabaya is popular with guests booking family stays.
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The prices at Shangri-la Surabaya may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Room options at Shangri-la Surabaya include:
- Double
- Suite
- Twin
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Shangri-la Surabaya has 1 restaurant:
- Jamoo
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Yes, there is a hot tub. You can find out more about this and the other facilities at Shangri-la Surabaya on this page.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Check-in at Shangri-la Surabaya is from 14:00, and check-out is until 12:00.
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Shangri-la Surabaya offers the following activities / services (charges may apply):
- Spa and wellness centre
- Hot tub/Jacuzzi
- Fitness centre
- Sauna
- Massage
- Children's playground
- Games room
- Tennis court
- Golf course (within 3 km)
- Kids' club
- Spa/wellness packages
- Movie nights
- Spa lounge/relaxation area
- Fitness/spa locker rooms
- Nightclub/DJ
- Live music/performance
- Tennis equipment
- Swimming Pool
- Fitness
- Foot bath
- Spa facilities
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Shangri-la Surabaya is 1.5 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.
