Situated 8.1 km from Submarine Monument, Novotel Samator Surabaya Timur offers 4-star accommodation in Surabaya and has a fitness centre, a restaurant and a bar. Boasting room service, this property also provides guests with an outdoor pool. The accommodation features a 24-hour front desk, airport transfers, a kids' club and free WiFi. Gubeng Train Station is 8.3 km from the hotel, while Sharp Bamboo Monument is 9 km from the property. Juanda International Airport is 11 km away.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
2 single beds
and
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.7
Facilities
8.6
Cleanliness
8.8
Comfort
8.8
Value for money
8.6
Location
7.9
Free WiFi
8.5
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Normaya
    Singapore Singapore
    Breakfast was good. Room was excellent. For this specific trip, my request to have my granddaughter's 4th birthday decoration in the room prior to our arrival was beautiful and amazingly done! Perfect!!
  • Aiala
    Spain Spain
    The hotel was really nice, the room was clean, spacious, with all the amenities you need. Bonus point for the refillable water bottles and dispensers everywhere. Gym is basic but perfect for a little workout. The pool is nice and spa was good...
  • D
    Malta Malta
    This was our second stay in a matter of 3 days in this hotel. What I really appreciated was that on our first stay - which wasn't excellent they asked us for a written review - the second time we stayed they improved and attended to the flaws...
  • D
    Malta Malta
    This was our first stay here. The amenities in the room were good for a 1 night. There is good room service. The bathroom was big and spacious with a good shower. Breakfast was big and abundant.
  • Dirk
    Very friendly staff, great big rooms, thank you for the nice welcoming. We enjoyed our stay very much.
  • Joshua
    Indonesia Indonesia
    location is great if you have activity in Rungkut Industry Area.
  • Ivonne
    Australia Australia
    Breakfast is good, room is comfy but carpet is slippery
  • Aritz
    Spain Spain
    Great breakfast, staff and a nice pool area. Good value!
  • Bruno
    Belgium Belgium
    Spacious clean room, great bed and shower. Loved the pool. Very efficient and friendly reception desk. English speaking TV channels.
  • Astrid
    Indonesia Indonesia
    Swimming pool, clean room, breakfast, friendly staff.

Hotel surroundings

Restaurants
1 restaurant on site

  • Food Exchange
    • Cuisine
      International
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Halal

Facilities of Novotel Samator Surabaya Timur
Great facilities! Review score, 8.6

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Fitness centre
  • Spa and wellness centre
  • Room service
  • Bar

Outdoors

  • Outdoor furniture

Activities

  • Kids' club
  • Games room

Food & Drink

  • Fruits
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Bar

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free public parking is possible on site (reservation is needed).

  • Parking garage
  • Accessible parking

Reception services

  • Lockers
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Babysitting/child services

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Air conditioning
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Wheelchair accessible

2 swimming pools

Pool 1 - outdoorFree!

  • Pool with view
  • Pool/beach towels

Pool 2 - outdoor (kids)Free!

  • Suitable for kids

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa facilities
  • Massage
  • Spa and wellness centre
    Additional charge
  • Fitness centre

Languages spoken

  • English
  • Indonesian

House rules
Novotel Samator Surabaya Timur takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

< 1 year old
Extra bed upon request
Rp 350,000 per child, per night
1 - 2 years
Extra bed upon request
Rp 350,000 per child, per night
Cot upon request
Rp 0 per child, per night
3+ years
Extra bed upon request
Rp 350,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Novotel Samator Surabaya Timur

  • The prices at Novotel Samator Surabaya Timur may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, Novotel Samator Surabaya Timur is popular with guests booking family stays.

  • Novotel Samator Surabaya Timur offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Games room
    • Kids' club
    • Spa/wellness packages
    • Swimming Pool
    • Head massage
    • Fitness/spa locker rooms
    • Neck massage
    • Spa facilities
    • Full body massage
    • Back massage
    • Hand massage
    • Foot massage
    • Fitness
  • Room options at Novotel Samator Surabaya Timur include:

    • Double
    • Suite
    • Twin
  • Check-in at Novotel Samator Surabaya Timur is from 14:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Novotel Samator Surabaya Timur is 2.8 miles from the centre of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.

  • Novotel Samator Surabaya Timur has 1 restaurant:

    • Food Exchange