Emerald Garden International Hotel is centrally located in the business centre of Medan City. It features a large outdoor swimming pool and meeting rooms. The hotel also boasts 2 restaurants and free WiFi in the entire property. Free shuttle to Centre Point Mall and Podomoro City Deli Medan is provided. It only takes 5 minutes by car to reach Merdeka Street from the property. Maimun Palace and Plaza Medan Fair are a 10-minute drive away. Plaza Milenium Medan is 3.2 km from the accommodation The rooms are spacious and elegantly decorated. Each room comes fully air-conditioned and well-equipped with a satellite TV, an en suite bathroom and a minibar. Some rooms have an in-room safety box. Guests can work out at the fitness centre and relax in the sauna. There are also karaoke facilities at the hotel. Other facilities include a business centre and a drug store. Guests at Emerald Garden International Hotel can enjoy a buffet breakfast. Meranti Restaurant provides Indonesian and Western food, while The Palace Restaurant provides Chinese specialities. Around the clock assistance is available at the reception, where staff speak English and Indonesian. Kualanamu International Airport is accessible via Medan Railway Station, a 10-minute drive away. The property offers airport and railway station transfer at additional cost.

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