Novotel Citygate features spacious accommodation a short walk from Tung Chung MTR and Ngong Ping 360. The 4-star hotel offers free shuttle services to Hong Kong International Airport. Novotel Citygate Hong Kong provides easy access to local attractions like the Giant Buddha, AsiaWorld-Expo, Hong Kong Disneyland and Cathay Pacific City. Citygate Outlets are just about 300 metres away. All rooms are elegantly decorated and come with flat-screen cable TV. Views of the sea or swimming pool can be enjoyed from guestrooms. A hairdryer, ironing facilities and bathrobes are included. Facilities at Citygate Novotel include a well-equipped 24-hour gym, an outdoor swimming pool and a public bath. Guests can relax on the lounge chairs located around the swimming pool. Beautiful gardens decorate the hotel. Essence Restaurant features a large international buffet, while Olea serves Mediterranean dishes. The lobby bar provides live entertainment and sports events screenings. Novotel Citygate Hong Kong is reducing the reliance on single-use plastics in their toiletries. there is no live entertainment in the Bar

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Novotel
Hotel chain/brand
Novotel

Property highlights

Top location: Highly rated by recent guests (9.0)

Breakfast info

Continental, Vegetarian, Gluten-free, American, Buffet

Private parking at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
1 extra-large double bed
2 single beds
and
1 large double bed
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Sustainability certification

This property has one or more third-party sustainability certifications.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.6
Comfort
8.7
Value for money
8.0
Location
9.0
Free WiFi
8.9
Select topics to read reviews:

Guests who stayed here loved

  • Monica
    Spain Spain
    The location is great, the rooms are espacios and they have a good breakfast.
  • Rie
    Japan Japan
    It’s within walking distance from Tung Chung station. Best thing is shuttle bus rung often b/w airport and hotel. We used to live next door and know the area, so everything was convenient.
  • Gautier
    France France
    Breakfast box for early leaver Amazing room Very comfortable Free shuttle
  • Praveen
    New Zealand New Zealand
    easy access to shopping outlets , Disney, cable car and mtr
  • Rose-marie
    Australia Australia
    Interesting, scenic location; close to airport and shopping facilities, great bed with a spectacular view of coastline and mountains. Dinner was excellent in the ground floor Italian restaurant, excellent service and attention at reception. The...
  • Natalia
    United Arab Emirates United Arab Emirates
    Perfect breakfast! Airport shuttle every 20 minutes, which is very convenient. Great place to stay for transit passengers
  • Njela
    New Zealand New Zealand
    Love this hotel. Didn’t realise it was in the mall which was great. Really handy as we had to get some things. Would definitely stay again
  • Hou_zhenghua
    China China
    Great location with direct connection to shopping mall and subway, as well as walking connection to local communities, restraunts and seaside parks.
  • Teresa
    Portugal Portugal
    Located about 10mic by car from the HK airport, the Novotel Citygate its an amazing option if you're going to stay in Lantau! Super close to the Ngong Ping Cable Car station (5min walk), with a huge mall access with a supermarket in case you want...
  • Feeeee
    Netherlands Netherlands
    The location is awesome, connected to the metro & shopping mall. The rooms are good size, clean, very comfortable bed. The staff is polite and helpful.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Does the hotel have a self service laundromat?

    We regret to inform you that we do not have self served laundry. We do have in-house laundry services available (own paying services). With best rega..
    Answered on 9 December 2019
  • my flight leaves from Hong Kong airport at 7 am on 26th December. Would the shuttle service from the hotel to the airport be available around 5 am that morning?

    We are pleased to advise you that we do provide complimentary airport shuttle service for our in-house guests from 06:00am to 11:40pm at 20-minute int..
    Answered on 14 December 2019
  • We arrive at 930am 7th November. Is it possible to check in around 10am and leave at 5pm on the same day? Thanks

    Kindly noted that our check in time is 2pm and check out time is 12:00noon. In your situation, early arrives 7Nov 930am, the most ideal arrangement wo..
    Answered on 5 November 2019
  • will you accept walk-in guests?around 10pm?

    Yes, guest may approach to our Front Desk upon arrival for reservation arrangement. With best regards, Ronnie LO Reservations Agent Novotel Citygate..
    Answered on 5 August 2020
  • I will be arriving late today. What time is the airport shuttle service to the hotel...?

    We are pleased to advise you that we do provide complimentary airport shuttle service for our in-house guests from 06:00am to 11:40pm at 20-minute int..
    Answered on 14 October 2019
  • Is the pool open

    Yes, its opened with limited capacity.
    Answered on 24 June 2021
  • Still looking?

Hotel surroundings

Restaurants
2 restaurants on site

  • Essence
    • Cuisine
      International
    • Ambiance
      Family friendly
  • Olea
    • Cuisine
      Italian • Mediterranean

Facilities of Novotel Citygate Hong Kong
Great facilities! Review score, 8.3

Most popular facilities
  • Pool - outdoor (kids)
  • Free WiFi
  • Airport shuttle (free)
  • Non-smoking rooms
  • Fitness centre
  • Private parking
  • 2 restaurants
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Toilet
  • Hairdryer
Bedroom
  • Linen
Outdoors
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Activities
  • Happy hour
    Additional charge
  • Cycling
    Off-site
  • Hiking
    Off-site
Living Area
  • Desk
Media & Technology
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Breakfast in the room
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs HK$ 250 per day.
  • Valet parking
  • Electric vehicle charging station
  • Accessible parking
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
    Additional charge
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
    Additional charge
General
  • Shuttle service
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Room service
Pool - outdoor (kids)
  • Seasonal
  • Suitable for kids
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Fitness centre
Languages spoken
  • English
  • Chinese

House rules
Novotel Citygate Hong Kong takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of HK$ 800 is required on arrival. That's about £79. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 16 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
HK$ 550 per child, per night
Cot upon request
HK$ 0 per child, per night
3+ years
Extra bed upon request
HK$ 550 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardJCBCash

The fine print
Need-to-know information for guests at this property

Please note that name changes or other amendments are strictly not allowed for non-refundable bookings. Please note that a free shuttle service is provided to and from the airport (06:00 - 23:40) at 20-minute intervals. Please proceed to Terminal 1, Car Park 1 area, bays 11-14 for pickup. Guests are kindly requested to book with their name and credit card holder name in Pinyin. Credit card holder details must match the guest ID presented to hotel staff upon check-in. In case of third party payment, please contact the hotel for details. For Breakfast & Dinner offer additional charge is required for a child dinner.

The Swimming Pool is opened from 7am to 12:15pm; 1:15pm to 7pm every day, from 1 March to 31 October.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

A damage deposit of HK$ 800 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Novotel Citygate Hong Kong

  • Check-in at Novotel Citygate Hong Kong is from 14:00, and check-out is until 12:00.

  • Novotel Citygate Hong Kong offers the following activities / services (charges may apply):

    • Fitness centre
    • Cycling
    • Hiking
    • Happy hour
    • Fitness/spa locker rooms
    • Fitness
    • Swimming Pool
  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, Novotel Citygate Hong Kong is popular with guests booking family stays.

  • Novotel Citygate Hong Kong is 13.7 miles from the centre of Hong Kong. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Novotel Citygate Hong Kong include:

    • Double
    • Twin
    • Suite
    • Quadruple
  • Guests staying at Novotel Citygate Hong Kong can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • American
    • Buffet
  • Novotel Citygate Hong Kong has 2 restaurants:

    • Essence
    • Olea
  • The prices at Novotel Citygate Hong Kong may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.