Please note that hotel does not accept bookings made by debit card.

Please provide credit card holder's name in English letters. Each guest name is allowed to reserve maximum of 3 rooms.

Please note that a deposit in cash or credit card (which allows hotel to obtain pre-authorized code) per room per night may be charged upon arrival in order to enjoy the signing privileges during the stay in the hotel. This deposit is fully refundable upon departure after deducting the consumption.

Please present the same credit card used to pay or guarantee your booking when checking in or making payment at the hotel. If you are making payment or guaranteed by using another cardholder’s credit card, please kindly contact the hotel in advance for payment arrangement. Contact details can be found on your booking confirmation.

Please note that for non-refundable bookings, no cancellation or modification is allowed, especially staying guests' names. Also, the for nun-refundable bookings, the full amount including 10% service charge will be collected before the arrival date.

Please note that extra cost will be applied for the purpose of group events or parties, including pre-wedding stag / bachelor and hen / bachelorette parties and Chinese pre-wedding ceremony (Room rate is subject to 10% service charge).

Please note that bookers are required to offer each guest name instead of offering only one name when reserving more than 1 room. When booking more than 5 rooms, different policies and additional supplements may apply.

Please note that in-room broadband or WiFi internet connection is free of charge.

Please note that the shuttle bus service between the hotel and Cityplaza will be suspended from 1 March 2020 until further notice.

Please note that guests are required to present valid passports upon check-in.

Swimming pool will be closed effective December 1, 2024 for annual maintenance and will re-open on April 1, 2025.

According to Hong Kong Government’s new law, Product Eco-responsibility (Amendment) Bill 2023, effective from 22nd April 2024, hotels are not allowed to provide disposable toiletries and in-room plastic bottled water to guests for free. We encourage our guests to bring their own toiletries, but if they have forgotten to bring some essential items, they may still be available for purchase.

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