After booking, guests must provide the host with passport photos and cell phone numbers. Check-in information will only be sent after receiving this information. For three adults, three phone numbers and three passports are required.

Each bag drop-off costs £10, subject to availability.

Please avoid making noise after 10 p.m. and before 8 a.m. Noise levels above 75 decibels are considered very loud. If noise reaches this level, the host will warn the guests. If the noise continues after 10 minutes, the host may evict the guests or require them to quiet down.

Eating or drinking in the bedroom is prohibited. Any evidence of this will result in additional cleaning with germ-killing chemicals, leading to extra fees.

Cots are available upon request, which must be made four days before check-in.

Guests are not allowed to change the locks or tamper with the doorbell.

Pets are not allowed. If pets are found, they will undergo expensive desensitisation processes to ensure the next guests don't have allergic reactions. Additional fees will apply.

If guests do not leave the key in the lockbox by the agreed check-out time and cannot return it within 30 minutes, the key will be considered stolen/lost, and fees will apply.

Unregistered guests are not allowed to stay without the host's permission (please message before arrival). The flat can only accommodate the number of guests it was booked for. Unauthorized guests will be fined £150 each and must leave immediately. If they don’t, a team member will intervene, incurring additional costs.

Remove your shoes upon entering. Signs of shoe use inside will result in extra sanitization cleaning fees.

A late check-out fee of £70 will be applied to guests who do not check out on time. For each hour past the check-out time, an additional £150 will be charged. This is necessary due to our tight schedules and the extra cost of last-minute cleaning services. Staying more than two hours past check-out will result in a charge of £300 (£150 x

2). This fee may be deducted from your damage deposit.

Early or late check-ins and bag drop-offs may be arranged. Message us with your needs, and we’ll try to help. Early check-in fees:

Noon: £150

1 p.m.: £70

2 to 3 p.m.: £50

4 p.m.: Free

Replacing lost keys incurs a fee. If a team member needs to deliver a new key, an emergency call-out fee will apply based on your location and our schedule.

Smoking or vaping is not allowed on balconies, by windows, or inside. Smoking is permitted only outside the front door, more than 6 meters away. Any evidence of smoking or vaping will incur an £800 fee due to noise, neighborhood disturbance, and necessary detox and sanitization cleaning. Fees will apply.

Late check-ins incur extra fees: £100 between 7 p.m. and 10 p.m., and £150 after 10 p.m.

Illegal drugs, including weed and class A, B, and C drugs, are prohibited. Handling and disposing of these substances will incur extra cleaning fees. Fees will apply.

Clean your dishes; otherwise, a claim may be made against your damage deposit.

Christmas and New Year’s rules (December 21st to January 7th):

No guests under 28 years old unless approved by the host.

Every guest must provide their passport within two days of the reservation and pay a £1700 deposit.

No uninvited guests unless approved by the host.

Minimum booking of two nights.

Refurbishments may occur to improve the property or replace old furniture, so items may differ from photos. New items will be of equal or better quality. By booking, you agree to this.

Guests must be at least 25 years old to check in unless the host allows an exception before the check-in date. Message us before booking to confirm if this applies to your group.

Unidentified guests allowed during the day must leave by 9 p.m. (sound curfew). Unauthorized guests staying after 9 p.m. incur a £150 fee per person per night. No more than 7 people are allowed on the property at once. For more people, please inform us in advance, and we may make an exception.

Guests are liable for any damages and claims exceeding the damage deposit amount.

An additional £50 administration charge applies for any claims made on your reservation due to the involvement of multiple parties and the time required to handle a claim.

24. Alternative Security Deposit Payment Options: For your convenience, we offer alternative payment methods for settling your security deposit in case you are unable to pay by bank transfer:

Credit Card Payment: A 5% processing fee will be added to your total deposit amount to cover processing costs.

Cash Payment: A fixed fee of £60 will be applied due to the additional staff involvement required for cash handling.

25. To ensure a smooth check-in process, please settle your security deposit in advance of your stay using one of the available methods. This will help us streamline the check-in process and avoid any delays or inconveniences upon your arrival.

此住宿不接受群聚打牌、看運動賽事、單身派對等類似聚會。

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