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This award-winning 5-star hotel features individually decorated rooms with bathrobes. Guests can relax in the spa's Thermal Suite, complete with herb sauna and steam room. All of the luxurious rooms have their own individual color scheme, and feature large, comfortable beds. Guests can relax with bathrobes, slippers and luxury toiletries in the bathroom. Rooms also include Sky channels, a DVD player, and free WiFi. With 4 AA Rosettes, The Arkle restaurant offers tasting menu and La Brasserie offers informal cuisine and coffees among Parisian decor. A Continental breakfast is served in the morning and a full English option is available at an extra cost. The Spa at The Chester Grosvenor features 5 luxury treatment rooms providing a wide range of relaxing treatments. Guests can also enjoy the steam room, salt grotto, and foot baths. In the center of Chester, the hotel is less than 5 minutes’ walk from both Chester Cathedral and Grosvenor Park. On one of Chester’s historic shopping streets, the hotel is next to the Grosvenor Shopping Center. The Spa and Thermal Suite are open Thursday to Monday. There is an additional charge for guests to use the Thermal Suite unless Spa treatments have been booked.

Couples in particular like the location – they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Bespoke Hotels
Hotel chain/brand

Property highlights

Located in the heart of Chester, this hotel has an excellent location score of 9.8

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Vegan, Gluten-free, Breakfast to go

Parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

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Room Type
Number of guests
 
1 full bed
1 king bed
1 king bed
1 full bed
1 king bed
1 queen bed
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    Green Tourism
Guest review summary
Guests loved the Chester Grosvenor's <b>central location</b> and exceptional staff. <b>Room size</b> was appreciated, though <b>room comfort</b> received mixed reviews due to dated decor. <b>Breakfast</b> was praised for variety but some disliked the extra charge for cooked options. <b>Value for money</b> was also mixed.
This is an automated summary based on 1,068 reviews from the past 12 months.
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Select topics to read reviews:

Staff
9.4
Facilities
8.9
Cleanliness
9.3
Comfort
9.4
Value for money
8.3
Location
9.8
Free Wifi
8.6

Hotel area info

Restaurants
2 Restaurants On Site

  • Arkle
    • Cuisine
      British
    • Open for
      Dinner
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • La Brasserie
    • Open for
      Breakfast • Lunch • Dinner

Amenities of The Chester Grosvenor
Great facilities! Review score, 8.9

Most popular amenities

  • Parking on site
  • Spa
  • Free Wifi
  • 2 restaurants
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Room Amenities

  • Clothes rack

Living Area

  • Sitting area
  • Desk

Media & Technology

  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available on site (reservation is not needed) and costs £10 per day.

    Front Desk Services

    • Invoice provided
    • Concierge
    • Baggage storage
    • Currency exchange
    • Express check-in/out
    • 24-hour front desk

    Cleaning Services

    • Daily housekeeping
    • Suit press
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
    • Meeting/Banquet facilities

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    • 24-hour security
    • Safe

    General

    • Air conditioning
    • Smoke-free property
    • Wake-up service
    • Tile/Marble floor
    • Heating
    • Packed lunches
    • Carpeted
    • Elevator
    • Ironing facilities
    • Facilities for disabled guests
    • Suit press
    • Non-smoking rooms
    • Iron
    • Room service

    Accessibility

    • Upper floors accessible by elevator

    Spa

    • Full-body massage
    • Hand massage
    • Head massage
    • Foot massage
    • Neck massage
    • Back massage
    • Massage
      Additional charge
    • Spa
      Additional charge

    Languages Spoken

    • English
    • Spanish
    • French
    • Italian
    • Polish

    House rules
    The Chester Grosvenor takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    Check-out
    Until 11:00 AM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 11 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 5 rooms, different policies and additional fees may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardMaestroCash is not accepted

    The fine print
    Must-know information for guests at this property

    Arkle is open Wednesday to Saturday inclusive.

    Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP 200 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.

    Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.

    Please note that payment must be from the original card used to make the booking.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Guests under the age of 18 can only check in with a parent or official guardian.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about The Chester Grosvenor