o For questions about an invoice or payment, please contact the accommodation provider.

o Refunds will be returned to the same account you paid with within 30 days.

o Please note that you can only pay by credit card.

o Information about allergens and allergies can be obtained from the relevant restaurant on location.

o Check / Check out times are as follows:

Check-in: From 4 pm (Belgian parks : 3 pm)

Check out: 10.00 a.m. at the latest (Belgian parks: 10.00 a.m.)

o Breakfast is not included in the offered rate.

o Most of our accommodations are equipped with a baby bed and high chair (there are exceptions, please contact the accommodation provider to ensure that the accommodation you have booked also includes these facilities).

o It is possible to book a preferred location and/or extras at an additional cost (such as the location of the hotel room / connecting rooms/breakfast, etc.). Do you wish to reserve this? Please enter your request in the special field during the booking process. Our colleagues will then review your request and respond to it as soon as possible.

o Parking is free on our own grounds.

o Bed linen and towels are included in the offered rates.

o Guests are required to show photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

o Pets are allowed in certain accommodation types, if you would like to stay with your pet please contact us for the possibilities.

o Parts of the Aqua Mundo will be closed from 15/04-19/04 due to maintenance (all slides, Water Playhouse, Rapid River, Activity Pool, Summer Lagoon).

o Remained open: Wave Pool, Jacuzzi's, Outdoor Pool, Toddler Pools

o Massages for children are available supervised by our Deep Nature® experts. We ask you to bring everything necessary for baby: blanket, pacifier, bottle and change. Activity for babies from 1 month to 1 year. You can also enjoy a hammam and massages. This massage is available in 20, 45, 60 and 75 min. In single or double cabin. To book, contact the Spa Reception. L'Idéal custom facial treatments are available. Share a privileged moment of well-being and serenity with your child, for a real moment of complicity. In the double cabin, you each receive a personalized massage, designed with your practitioner. From 4 years. Available in 20 and 45 min. To book, contact the reception of the spa.

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento.

Gli ospiti di età inferiore ai 18 anni possono effettuare il check-in solo se accompagnati da un genitore o da un tutore legale.

È richiesto un deposito cauzionale di € 1. La struttura addebiterà il deposito giorni prima dell'arrivo. Dovrai pagarlo con la carta di credito. Dovresti ricevere il rimborso entro 7 giorni dal check-out. Il deposito ti sarà rimborsato per intero sulla carta di credito dopo una verifica dello stato dell'alloggio.