Dear guests, the team of ROCA VERDE welcomes you to our complex. Roca Verde offers an atmosphere created so that you can enjoy an excellent experience during your vacation. RESPECT for any guests is our top priority, which is why we have defined a series of policies and information based on respect among and for guests:

- In order to guarantee the greatest possible peace of mind for our guests, it is strictly prohibited to invite friends/family to the establishment.

- Only as many people as are registered at reception can stay in the apartment, taking into account the selected rate.

- The use of the pool is exclusive for guests. People who are not staying at Roca Verde and, therefore, duly registered at reception cannot enter. Our lifeguard has a daily list of clients and is authorized to make any checks he deems appropriate. Bathing is prohibited when there is no lifeguard and at night.

- Minors require adult supervision to swim in the pool.

- It is strictly prohibited to bring any type of drink packaged in glass to the pool area.

- Make sure your music does not disturb other guests. If you bring music to the pool or common places, use headphones.

- Smoking is not allowed in the pool or inside the apartments, although it is allowed on the terraces. This complies with the laws in force in Spain. - If you are staying on the first floor, jumping off the balcony to access the pool / return to the apartment is prohibited.

- It is prohibited to feed cats. - Loss of key costs €60 and loss of white card costs €3.

- Towel changes will take place every 3 days. The sheets will be changed every 5.

- Pool/beach towels are available for loan. A €10 cash deposit per towel is required and will be refunded when the towel is returned.

- Please note that the improvement workworks at Roca Verde Apartments start at 10:00 AM and finish at 17:00 PM from Monday to Friday. During this time, noise and disturbances may occur. Sorry for the inconveniences. Failure to comply with any of the prohibitions mentioned above may result in you being evicted from your apartment without the right to any compensation or refund of payments made. Thank you.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Roca Verde - Playa del Inglés con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

En este alojamiento no se pueden celebrar despedidas de soltero o soltera ni fiestas similares.

No se puede hacer ruido de 20:00:00 a 09:00:00.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.

Se pedirá un depósito por daños de € 150 a la llegada. Se efectuará con tarjeta de crédito. Se te devolverá 7 días después del check-out. El depósito se devolverá por completo mediante tarjeta de crédito una vez revisado el alojamiento.

Número de licencia: E-35-1-0000227