In case of a no-show, and according to Colombian law "Ley 300 de 1.996. Artículo 65", the property will charge 20% of the total reservation price, or keep deposit

For the application of the VAT exemption, foreigners and Colombians who enter the national territory without the intention of establishing themselves in Colombia and who prove such condition are considered residents abroad.

The foreigner residing abroad must prove their condition by presenting the original passport, the Andean card or the Mercosur card proving their immigration status; For this purpose, the passport must be stamped with the PT code (tourism permit) with a validity of 90 days or the type V visitor visa.

The national will accredit his condition of resident abroad, by presenting the documentation issued by the authorities of the country of residence (ID of the country of residence, foreigner identification card, residence card or certificate of residence), with the respective seal of residence. entry to the country stamped in the Colombian passport; therefore, it does not apply if the entry to the country is made through biometric migration.

The exemption in all cases will be applicable for the purchase of a tourist package by the national or foreigner residing abroad.

If there is any modification to the applicable regulations, we will proceed to inform you immediately.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel.

The pool, wet areas and gym will be under renovation from September 1st 2023 until 31st December 2025.

We have free Airport – Hotel – Airport Transportation, at established times

by the hotel, except on Sundays.

From 10am to 9pm every two hours.

When travelling with pets, please note that an extra charge of $100.000 per pet, per stay applies. Please note that a maximum of 2 pets (dogs and/or cats) is allowed.

Please note that the property can only allow pets with a maximum weight of 12 kilos.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el check-in. Ten en cuenta que todas las Peticiones especiales están sujetas a disponibilidad y puede haber cargos adicionales.

Huéspedes menores de 18 años sólo pueden hospedarse si son acompañados por alguno de sus padres o tutor legal.

Número de licencia: 72979