According to Colombian tax laws, foreign visitors and Colombian citizens residing abroad are exempt from the 19% VAT upon receiving a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or a TP12 visa upon entering the country. This exemption applies exclusively to room package rates (accommodation and services). The permit must be presented upon arrival. Please note that this tax exemption is not automatically included in the total cost of the reservation.

Airport transfer service is available upon request.

For reservations of three or more rooms, additional policies and charges will apply.

To ensure the safety and quality of the experience for all guests, visitors must register during the check-in process.

If the visitors are not present during check-in, their personal information must be provided for pre-registration. Failure to register this information on time will result in a non-refundable charge.

In compliance with Colombian Law 2068 of 2020, visitors may only register with official identification: ID card for Colombian nationals and passport for foreign visitors. Each visitor must sign the hotel registration form. It is important to inform the reception when a visitor leaves the hotel; otherwise, the charge for their stay will be applied for the remaining nights, and refunds will not be processed.

Non-registered visitors during check-in will be charged USD 99 or its equivalent in Colombian pesos according to the hotel's current exchange rate. This value must be paid before accessing the room and is charged per person, per day.

سيقوم مكان الإقامة بخصم تكلفة الإقامة كاملةً في حال المغادرة المبكرة.

لا يمكن للضيوف الذين تقل أعمارهم عن 18 عاماً تسجيل الوصول إلا برفقة أحد الوالدين أو وصي رسمي.

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