Well situated in the center of Hangzhou, Mercure Hangzhou West Lake has air-conditioned rooms, a fitness center and a restaurant. Featuring a concierge service, this property also provides guests with a sun terrace. The property provides room service, a 24-hour front desk and luggage storage for guests. At the hotel, all rooms include a desk. Featuring a private bathroom with a shower and free toiletries, some rooms at Mercure Hangzhou West Lake also have a city view. All rooms in the accommodation are equipped with a flat-screen TV and a hairdryer. Wushan Square is 2.2 miles from Mercure Hangzhou West Lake, while Hangzhou East Train Station is 4.1 miles from the property. The nearest airport is Hangzhou Xiaoshan International Airport, 17 miles from the hotel.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.0)


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
2 twin beds
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Guest reviews

Categories:

Staff
8.0
Facilities
8.5
Cleanliness
9.5
Comfort
8.5
Value for money
9.0
Location
8.0
High score for Hangzhou
Select topics to read reviews:

Guests who stayed here loved

  • Radoslaw
    Australia Australia
    Great location for getting to West Lake by foot. Very clean rooms.
  • Christina
    New Zealand New Zealand
    Did not take breakfast. Location was excellent. Great value for money.
  • Miranda
    China China
    Very helpful and nice staff. Bed very comfortable. Good location.

Hotel area info

Restaurants
1 Restaurant On Site

  • 餐厅 #1
    • Cuisine
      Chinese • French • Asian
    • Open for
      Breakfast
    • Ambience
      Modern • Romantic
    • Dietary options
      Vegetarian

Amenities of Mercure Hangzhou West Lake
Great facilities! Review score, 8.5

Most popular amenities
  • Fitness center
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Breakfast
Bathroom
  • Toilet paper
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Free toiletries
  • Hairdryer
  • Shower
View
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
Kitchen
  • Cleaning products
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Living Area
  • Sofa
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Fruit
  • Wine/Champagne
  • Kid-friendly buffet
  • Special diet meals (on request)
Internet
No internet access available.
Parking
No parking available.
Front Desk Services
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Adults only
  • Hypoallergenic
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Soundproof
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
  • Room service
Spa
  • Fitness center
Languages Spoken
  • English
  • Chinese

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules
Mercure Hangzhou West Lake takes special requests – add in the next step!

Check-in
From 14:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

FAQs about Mercure Hangzhou West Lake

  • Check-in at Mercure Hangzhou West Lake is from 2:00 PM, and check-out is until 12:00 PM.

  • Mercure Hangzhou West Lake has 1 restaurant:

    • 餐厅 #1
  • Mercure Hangzhou West Lake offers the following activities/services (charges may apply):

    • Fitness center
  • Room options at Mercure Hangzhou West Lake include:

    • Double
    • Twin
  • The prices at Mercure Hangzhou West Lake may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Mercure Hangzhou West Lake is 1.3 miles from the center of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.