Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options. The hotel is covered with 5G network signals. Free in-room internet is available. Shangri-La Hangzhou is a 2-minute walk from Su Causeway, a 3-minute walk from Impressions Of the West Lake and a 13-minute drive from Lingyin Temple. The hotel is a 15 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. Air-conditioned rooms fitted with carpeted flooring enjoy beautiful views of Baoshi mountain or gardens. A flat-screen TV, mini-bar and personal safes add to the comfort of each room. The modern Fitness Center has a well-equipped gym. The hotel also provides a business center and free parking. Shangri-La Hangzhou offers a wide range of facilities for conferences and social functions. Guests may sample international buffet spreads at Coffee Garden and Hangzhou and Cantonese style cuisines at Shang Palace.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top Location: Highly rated by recent guests (9.5)

Breakfast Info

Continental, Asian, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
1 king bed
1 king bed
2 twin beds
2 twin beds
Bedroom
1 king bed
Living room
1 sofa bed
1 king bed
2 twin beds
2 twin beds
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Guest review summary
Guests loved the accommodation's prime <b>location</b> near West Lake and appreciated the attentive staff. The scenic <b>lake views</b> were a highlight. However, <b>room comfort</b> was less impressive due to outdated <b>facilities</b>. <b>Breakfast</b> received mixed reviews, with some finding it limited.
This is an automated summary based on 24 reviews from the past 12 months.
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Select topics to read reviews:

Staff
9.1
Facilities
7.6
Cleanliness
8.3
Comfort
8.0
Value for money
7.3
Location
9.5
High score for Hangzhou
Low score for Hangzhou

Hotel area info

Restaurants
2 Restaurants On Site

  • 咖啡苑
    • Cuisine
      American • Asian
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
  • 香宫
    • Cuisine
      African • Chinese
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian

Amenities of Shangri-La Hangzhou - The back garden of West Lake

Most popular amenities

  • Airport shuttle
  • Free parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • 2 restaurants
  • Terrace
  • Tea/Coffee Maker in All Rooms

Bathroom

  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock
  • Walk-in closet

View

  • City view
  • View

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Kitchen

  • Cleaning products
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Activities

  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Hot tub

Living Area

  • Sofa
  • Sitting area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Internet
Wired internet is available in the rooms and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Electric vehicle charging station

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Outdoor play equipment for kids

Cleaning Services

  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

Spa

  • Fitness
  • Fitness center

Languages Spoken

  • English
  • Chinese

House rules
Shangri-La Hangzhou - The back garden of West Lake takes special requests – add in the next step!

Check-in
From 2:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Extra bed upon request
CNY 350 per child, per night
Crib upon request
Free
2 - 17 years
Extra bed upon request
CNY 350 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
VisaMastercardUnionPay debit cardCash

The fine print
Must-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

FAQs about Shangri-La Hangzhou - The back garden of West Lake

  • The prices at Shangri-La Hangzhou - The back garden of West Lake may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Shangri-La Hangzhou - The back garden of West Lake is 2.3 miles from the center of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Shangri-La Hangzhou - The back garden of West Lake can enjoy a highly-rated breakfast during their stay (guest review score: 7.0).

    Breakfast option(s) include:

    • Continental
    • Asian
    • Buffet
  • Check-in at Shangri-La Hangzhou - The back garden of West Lake is from 2:00 PM, and check-out is until 12:00 PM.

  • Room options at Shangri-La Hangzhou - The back garden of West Lake include:

    • Double
    • Twin
    • Suite
  • Shangri-La Hangzhou - The back garden of West Lake offers the following activities/services (charges may apply):

    • Fitness center
    • Cycling
    • Happy hour
    • Fitness
    • Bike tours
    • Bicycle rental
  • Shangri-La Hangzhou - The back garden of West Lake has 2 restaurants:

    • 香宫
    • 咖啡苑
  • Yes, Shangri-La Hangzhou - The back garden of West Lake is popular with guests booking family stays.