The front desk operates from 08:00 to 22:00 daily. Guests arriving outside these hours must inform and coordinate key collection with the property in advance.

Keys must be returned to the front desk. Lost keys will incur on a charge of USD $30 or CLP $20,000

Of planning to pay using an international credit card, the property recommends to bring cash in USD (as sometimes the POS connection presents some problems).

The swimming pool is reserved for guest use only. Non-guests using the swimming pool will be fined accordingly.

Hot Tub use must be reserved a minimum of 8 hours in advance.

Cots can be requested in rooms and are subject to availability. Bungalows cannot accommodate a cot.

Breakfast is served from 09:00 to 10:30 everyday all year round.

Please note the restaurant operates during the summer and winter seasons only.

请您提前告知Complejo Turistico Los Hualles您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

在提前退房的情况下，住宿将向您收取全部的入住费用。

为应对新冠肺炎（COVID-19）疫情，该住宿当前正在采取额外的安全与卫生措施。

由于新冠肺炎（COVID-19）疫情，该住宿当前的餐饮服务可能有所限制或不再提供。

由于新冠肺炎（COVID-19）疫情，该住宿当前暂停了班车服务。

由于新冠肺炎（COVID-19）疫情，该住宿正在采取措施保护客人和员工的安全。因此特定服务和设施可能已被削减或取消。

由于新冠肺炎（COVID-19）疫情，该住宿已缩短前台和客房服务的时间。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

由于新冠肺炎（COVID-19）疫情，该住宿当前不提供Spa和健身房设施。

由于新冠肺炎（COVID-19）疫情，室内公共区域必须佩戴口罩。

不得因新冠肺炎（COVID-19）隔离目的入住该住宿。