Goma Serena Hotel
B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, Democratic Republic of the Congo – Excellent location – show map
Goma Serena Hotel
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Goma Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. With free WiFi, this 5-star hotel offers free shuttle service and room service. The property features a year-round outdoor pool, fitness center, sauna and garden. At the hotel every room has air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Rooms come with an electric tea pot, while certain rooms here will provide you with a balcony and others also provide guests with pool views. At Goma Serena Hotel each room has bed linen and towels. Buffet and continental breakfast options are available daily at the accommodation. Speaking English, French and Swahili, staff at the reception can help you plan your stay. Goma International Airport is 1.2 miles away.
Couples in particular like the location – they rated it 8.9 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- Pool – outdoor (kids)
- Airport shuttle
- Fitness center
- Free Wifi
- Family rooms
- Spa
- 2 restaurants
- Tea/Coffee Maker in All Rooms
- Bar
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Guests who stayed here loved
Robert
United States of America“Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!”
Luanda
Australia“most of the workers are very friendly and polite and so helpful”
Abeer
Egypt“I liked everything in this hotel. staff is friendly and always having something nice to say. the view is amazing. the room is very clean. I was luckily upgraded to a suite so i really enjoyed my stay. i felt very secured as well. can’t think of...”
Dale
Austria“Nice location and the Thematic Decor was in keeping with the ambience. Good COVID protocols observed. The staff were also flexible to adapt to service requests.”
Elie
Netherlands“As always this hotel is a jewel in Goma. Impeccable service and nice people”- Elie Netherlands“This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.”
- Eric
Kenya“Meals were great, room cosy, facilities incredible.” 
Jolie
Democratic Republic of the Congo“Breakfast, location, the big room and all facilities.”
Maupe
Switzerland“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”- Daniel
Brazil“Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff...”
Hotel area info
Restaurants2 Restaurants On Site
- Rumoka Restaurant
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbienceFamily-friendly • Modern • Romantic
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free • Dairy-free
- Kahuzi-Biega Bar & Terrace
- Open forBrunch • Lunch • Dinner
- AmbienceFamily-friendly • Modern
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free
Amenities of Goma Serena HotelGreat facilities! Review score, 9
- Pool – outdoor (kids)
- Airport shuttle
- Fitness center
- Free Wifi
- Family rooms
- Spa
- 2 restaurants
- Tea/Coffee Maker in All Rooms
- Bar
- Toilet paper
- Towels
- Bathtub or shower
- Slippers
- Private Bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bathtub
- Shower
- Linens
- Wardrobe or closet
- Pool view
- Lake view
- View
- Outdoor furniture
- Balcony
- Terrace
- Garden
- Electric kettle
- Clothes rack
- Aerobics
- Live music/Performance
- Tour or class about local cultureAdditional charge
- Sitting area
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Accessible parking
- Invoice provided
- Concierge
- ATM on site
- Baggage storage
- 24-hour front desk
- Outdoor play equipment for kids
- Daily housekeeping
- Suit pressAdditional charge
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fax/PhotocopyingAdditional charge
- Business centerAdditional charge
- Meeting/Banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safe
- Shuttle serviceAdditional charge
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Tile/Marble floor
- Car rental
- Carpeted
- Soundproof rooms
- Elevator
- Family rooms
- Hair/Beauty salon
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake-up service/Alarm clock
- Room service
- Raised toilet
- Wheelchair accessible
- Upper floors accessible by elevator
- Open all year
- Suitable for kids
- Pool with view
- Shallow end
- Pool/Beach towels
- Pool bar
- Beach chairs/Loungers
- Beach umbrellas
- Kids' pool
- Locker rooms
- Fitness
- Massage chair
- Full-body massage
- Hand massage
- Head massage
- Couples' massage
- Foot massage
- Neck massage
- Back massage
- Spa lounge/Relaxation area
- Steam room
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Hairstyling
- Hair coloring
- Haircut
- Pedicure
- Manicure
- Hair treatments
- Makeup services
- Waxing services
- Facial treatments
- Beauty services
- Beach umbrellas
- Beach chairs/Loungers
- Hot tub/Jacuzzi
- MassageAdditional charge
- SpaAdditional charge
- Fitness center
- Sauna
- English
- French
- Swahili
House rulesGoma Serena Hotel takes special requests – add in the next step!
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
The fine printMust-know information for guests at this property
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Goma Serena Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
FAQs about Goma Serena Hotel
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Guests staying at Goma Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).
Breakfast option(s) include:
- Continental
- Buffet
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Room options at Goma Serena Hotel include:
- Double
- Twin
- Suite
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Yes, Goma Serena Hotel is popular with guests booking family stays.
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Yes, there's a hot tub. You can find out more about this and the other facilities at Goma Serena Hotel on this page.
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Check-in at Goma Serena Hotel is from 12:30 PM, and check-out is until 11:00 AM.
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Goma Serena Hotel is 2.6 miles from the center of Goma. All distances are measured in straight lines. Actual travel distances may vary.
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Goma Serena Hotel offers the following activities/services (charges may apply):
- Spa
- Hot tub/Jacuzzi
- Fitness center
- Sauna
- Massage
- Foot massage
- Locker rooms
- Head massage
- Back massage
- Full-body massage
- Tour or class about local culture
- Couples' massage
- Neck massage
- Massage chair
- Live music/Performance
- Hand massage
- Aerobics
- Fitness
- Beauty services
- Facial treatments
- Waxing services
- Makeup services
- Hair treatments
- Manicure
- Pedicure
- Haircut
- Hair coloring
- Hairstyling
- Body treatments
- Body scrub
- Body wrap
- Light therapy
- Spa facilities
- Steam room
- Swimming pool
- Spa lounge/Relaxation area
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Goma Serena Hotel has 2 restaurants:
- Rumoka Restaurant
- Kahuzi-Biega Bar & Terrace
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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The prices at Goma Serena Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
