Goma Serena Hotel
B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, Democratic Republic of Congo – Excellent location - show map
Goma Serena Hotel
You might be eligible for a Genius discount at Goma Serena Hotel. To check if a Genius discount is available for your selected dates sign in.
Genius discounts at this property are subject to book dates, stay dates and other available deals.
Get the celebrity treatment with world-class service at Goma Serena Hotel
Goma Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. This 5-star hotel offers free shuttle service, room service and free WiFi. The property features a year-round outdoor pool, fitness centre, sauna and garden. At the hotel every room has air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Rooms come with a kettle, while certain rooms here will provide you with a kitchenette with a microwave. At Goma Serena Hotel each room is fitted with bed linen and towels. Buffet and continental breakfast options are available daily at the accommodation. Speaking English, French and Swahili at the reception, staff are always on hand to help. Goma International Airport is 2 km away.
Couples particularly like the location — they rated it 8.9 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- Pool - outdoor (kids)
- Airport shuttle
- Fitness centre
- Free WiFi
- Spa and wellness centre
- 2 restaurants
- Family rooms
- Tea/coffee maker in all rooms
- Bar
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Guests who stayed here loved
Elie
Netherlands“As always this hotel is a jewel in Goma. Impeccable service and nice people”- Elie Netherlands“This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.”
- Eric
Kenya“Meals were great, room cosy, facilities incredible.” 
Jolie
Democratic Republic of Congo“Breakfast, location, the big room and all facilities.”
Maupe
Switzerland“Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.”
Daniel
Brazil“Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff...”
Philippe Democratic Republic of Congo“J'ai aimé l'accueil du personnel de l'hôtel. La vue du lac Kivu très impressionnante. Le petit déjeuner pratiquement complet.”
Henri Democratic Republic of Congo“Superbe emplacement avec très belle vue sur le lac. Petit déjeuné complet et copieux Personnel aimable et souriant Literie impécable Enregistrement facile et rapide”
Christian
Tanzania“L'hôtel est très bien situé balcon et vue sur la piscine et le lac pour toutes les chambres, le service est au top, le personnel attentionné et professionnel digne d'un 5 étoiles.”- Paul
Canada“Tout! Un petit paradis sur terre. Un joyau de l'est du Congo”
Hotel surroundings
Restaurants2 restaurants on site
- Rumoka Restaurant
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbianceFamily friendly • Modern • Romantic
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free • Dairy-free
- Kahuzi-Biega Bar & Terrace
- Open forBrunch • Lunch • Dinner
- AmbianceFamily friendly • Modern
- Dietary optionsHalal • Vegetarian • Vegan • Gluten-free
Facilities of Goma Serena HotelGreat facilities! Review score, 9
- Pool - outdoor (kids)
- Airport shuttle
- Fitness centre
- Free WiFi
- Spa and wellness centre
- 2 restaurants
- Family rooms
- Tea/coffee maker in all rooms
- Bar
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Bath
- Shower
- Linen
- Wardrobe or closet
- Pool view
- Lake view
- View
- Outdoor furniture
- Balcony
- Terrace
- Garden
- Electric kettle
- Clothes rack
- Aerobics
- Live music/performance
- Tour or class about local cultureAdditional charge
- Seating Area
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
- Accessible parking
- Invoice provided
- Concierge service
- ATM/cash machine on site
- Luggage storage
- 24-hour front desk
- Kids' outdoor play equipment
- Daily housekeeping
- Trouser pressAdditional charge
- Ironing serviceAdditional charge
- LaundryAdditional charge
- Fax/photocopyingAdditional charge
- Business centreAdditional charge
- Meeting/banquet facilitiesAdditional charge
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Security alarm
- 24-hour security
- Safety deposit box
- Shuttle serviceAdditional charge
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Tile/marble floor
- Car hire
- Carpeted
- Soundproof rooms
- Lift
- Family rooms
- Barber/beauty shop
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
- Higher level toilet
- Wheelchair accessible
- Upper floors accessible by elevator
- Open all year
- Suitable for kids
- Pool with view
- Shallow end
- Pool/beach towels
- Pool bar
- Sun loungers or beach chairs
- Sun umbrellas
- Kids' pool
- Fitness/spa locker rooms
- Fitness
- Massage chair
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Light therapy
- Body wrap
- Body scrub
- Body treatments
- Hair styling
- Hair colouring
- Hair cut
- Pedicure
- Manicure
- Hair treatments
- Make up services
- Waxing services
- Facial treatments
- Beauty Services
- Sun umbrellas
- Sun loungers or beach chairs
- Hot tub/Jacuzzi
- MassageAdditional charge
- Spa and wellness centreAdditional charge
- Fitness centre
- Sauna
- English
- French
- Swahili
House rulesGoma Serena Hotel takes special requests - add in the next step!
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine printNeed-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Goma Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
FAQs about Goma Serena Hotel
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Room options at Goma Serena Hotel include:
- Double
- Twin
- Suite
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Goma Serena Hotel is 2.6 miles from the centre of Goma. All distances are measured in straight lines. Actual travel distances may vary.
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Goma Serena Hotel has 2 restaurants:
- Rumoka Restaurant
- Kahuzi-Biega Bar & Terrace
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Check-in at Goma Serena Hotel is from 12:30, and check-out is until 11:00.
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The prices at Goma Serena Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Yes, Goma Serena Hotel is popular with guests booking family stays.
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Goma Serena Hotel offers the following activities / services (charges may apply):
- Spa and wellness centre
- Hot tub/Jacuzzi
- Fitness centre
- Sauna
- Massage
- Foot massage
- Fitness/spa locker rooms
- Head massage
- Back massage
- Full body massage
- Tour or class about local culture
- Couples massage
- Neck massage
- Massage chair
- Live music/performance
- Hand massage
- Aerobics
- Fitness
- Beauty Services
- Facial treatments
- Waxing services
- Make up services
- Hair treatments
- Manicure
- Pedicure
- Hair cut
- Hair colouring
- Hair styling
- Body treatments
- Body scrub
- Body wrap
- Light therapy
- Spa facilities
- Steam room
- Swimming Pool
- Spa lounge/relaxation area
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Guests staying at Goma Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.8).
Breakfast option(s) include:
- Continental
- Buffet
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Yes, there is a hot tub. You can find out more about this and the other facilities at Goma Serena Hotel on this page.
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
