IMPORTANT MAINTENANCE & CONSTRUCTION NOTICE – READ BEFORE BOOKING:

Our front entry & exit gates located on Mulyan Place will be undergoing substantial repair works beginning on the 11th of September, 2023.

The works are expected to be complete by the 10th of October, with all going to plan and weather permitting.

For those who will be booking a stay with us during the September – October period, please rest assured that there will be no disruptions to our guests.

However do keep in mind that during this period, there will be no access to and from the front entrance & exit gates at all times. All incoming and outgoing traffic must use the back gate of the resort, which is located on Heeb Street. Any guest arrivals will need to enter the resort from this gate. If the gate is closed at the time of arrival, guests will need to call reception to be let into the resort on (07) 5597 0650.

Please feel free to reach out to us if you need help or directions to our back gate on Heeb Street.

We thank you for your understanding while we improve the resort for all of our future guests.

Please note that this hotel will not accept any reservations for groups in which all guests are under the age of 18. Any guests under 18 years of age traveling without a parent or legal guardian must present a signed letter from their parent or legal guardian accepting responsibility for any damages.

You must show a valid credit card and photo ID (passport or driver's license) upon check in. This credit card and ID must be in the same name as the guest's name on the booking confirmation, and a copy will be retained by the hotel.

If you have any questions regarding these matters, please contact us via phone or email and we will be happy to help

Els clients han de presentar un document d’identitat amb fotografia i una targeta de crèdit durant el registre d’entrada. Les peticions especials són segons disponibilitat i poden comportar suplements.

Cal que informeu Royal Woods Resort de la vostra hora d’arribada amb antelació. Podeu fer servir l'apartat de Peticions especials en fer la reserva o posar-vos en contacte amb l'allotjament directament mitjançant les dades de contacte que apareixen a la confirmació.

A causa del coronavirus (Covid-19), aquest allotjament està prenent mesures per protegir la seguretat dels clients i empleats. Per aquest motiu, pot ser que alguns serveis i equipament es vegin reduïts o que no estiguin disponibles.

A causa del coronavirus (Covid-19), aquest allotjament ha reduït els horaris de recepció i altres serveis.

No és possible quedar-se en aquest allotjament per fer quarantena pel coronavirus (Covid-19).

Et demanaran un dipòsit de AUD 200 quan arribis per si hi ha cap desperfecte. L'hauràs de pagar amb targeta. Se't tornarà el dipòsit 7 dies després del check-out. Després de revisar l'allotjament i veure que tot està bé, et tornaran el dipòsit sencer a la targeta.