Get the celebrity treatment with world-class service at Quay West Suites Melbourne

Surrounded by shops and restaurants in Melbourne CBD, this 5-star hotel offers spacious suites with LCD TVs, balconies, and panoramic views over Yarra River. Melbourne’s Southbank Promenade and tram station are 200 metres away. Quay West Suites Melbourne provides suites that include fully equipped kitchens or kitchenettes, dining areas, and a furnished balcony. Guests can enjoy using the 15-metre indoor lap pool, spa, sauna, and fitness center. Meals and drinks are served indoors or outdoors on a spacious terrace at the hotel’s Jarrah Restaurant & Bar. The menu features seasonal specialities such as fresh local seafood, light pasta, simple grills and steaks. Quay West Suites is a short walk from the Melbourne Arts Precinct, Eureka Skydeck, Melbourne Aquarium, Federation Square, and Victorian Arts Centre. Flinders Street Railway Station is a convenient 10-minute walk from the property.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Accor, Quay West
Hotel chain/brand

Property highlights

Situated in the real heart of Melbourne, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, American, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
and
1 large double bed
2 single beds
or
1 large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
2 single beds
Bedroom 1:
1 large double bed
Bedroom 2:
1 extra-large double bed
Bedroom 3:
2 single beds
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Guest reviews

Categories:

Staff
9.6
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
9.7
Free WiFi
7.5
High score for Melbourne
Select topics to read reviews:

Guests who stayed here loved

  • Patricia
    Australia Australia
    Response from front desk reception to an initial issue with bed set up (family stay)
  • Melissa
    Australia Australia
    Staff were extremely lovely, great location, fantastic service, room was great and in particular very comfortable beds. The pool was being repaired at the time but we were given access to the pool and spa at the hotel just across from them which...
  • Merryl-lee
    Australia Australia
    Wonderful location, friendly and helpful staff at check in and at breakfast. Fabulous room, clean and comfortable with everything you need.
  • Adam
    Australia Australia
    Staff are great, rooms and facilities are clean, great breakfast service, great location
  • J
    Joanna
    United Kingdom United Kingdom
    The staff were so friendly and super helpful, patient and kind.
  • Eigbobo
    Australia Australia
    Everything, accomodation was great and staff excellent.
  • Don
    Australia Australia
    Room was nice and clean overlooking the MCG on L14. Prime location and staff were fantastic. Surprisingly the BF was good and tasty! Left belonging behind and the staff immediately contacted us. TY 👌
  • Natalie
    Australia Australia
    The size of the rooms were incredible and modern. In the most perfect location to walk everywhere.
  • Julie
    Australia Australia
    Location was perfect to everything in Melbourne CBD Apartment clean & comfortable Staff friendly & helpful
  • J
    Jane
    New Zealand New Zealand
    The breakfast was fantastic housekeeping daily exceptional paint work us tired and dated needs refreshing

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Hi there, we are looking at booking this room, but want to make sure you can provide a cot and a high chair for our toddler? Can you please confirm?

    Good Evening, Yes we can provide both a cot and a high chair for you. Please put a comment in your booking and we will have that ready for you on check in.
    Answered on 19 November 2020
  • Hi there! Does apartment have a stove in the kitchen? Or microwave only ? Thanks

    Good afternoon, our Studio apartments feature a kitchenette that includes just a sink, kettle, microwave and mini fridge. Our 1, 2 & 3 bedroom apartme..
    Answered on 16 November 2020
  • Is there a pool in my room ?

    The pool is located on level 5
    Answered on 19 November 2019
  • We need parking during our stay

    Hi, That is not a problem. We offer self-parking option for $25.00 per night, per car.
    Answered on 8 December 2020
  • Hi. If we stay on Sat night and pay for parking, can we keep the car there until we are ready to leave the city late Sun afternoon? Thank you

    Yes, you can leave your car until later, our friendly reception team will assist you to get into the car park on your return.
    Answered on 22 March 2021
  • Can you smoke on the balcony

    No, the hotel is totally non smoking
    Answered on 13 December 2019
  • Still looking?

Hotel surroundings

Restaurants
1 restaurant on site

  • Jarrah Bar & Terrace
    • Cuisine
      Australian
    • Open for
      Breakfast • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Gluten-free

Facilities of Quay West Suites Melbourne
Great facilities! Review score, 9.2

Most popular facilities
  • Indoor swimming pool
  • Private parking
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional bathroom
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
  • Extra long beds (> 2 metres)
View
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Patio
  • Balcony
  • Terrace
Kitchen
  • Children's high chair
  • Coffee machine
  • Cleaning products
  • Toaster
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator
Room Amenities
  • Socket near the bed
Activities
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by elevator
Indoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Heated pool
  • Salt-water pool
  • Pool/beach towels
Wellness
  • Fitness
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • German
  • Greek
  • English
  • Spanish
  • French
  • Hindi
  • Indonesian
  • Italian
  • Korean
  • Macedonian
  • Maltese
  • Polish
  • Serbian
  • Thai
  • Vietnamese
  • Chinese

House rules
Quay West Suites Melbourne takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of AUD 100 is required on arrival. That's about £50. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubEftposUnionPay credit cardBankcard Cash is not accepted

The fine print
Need-to-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Quay West Suites Melbourne in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Quay West Suites Melbourne

  • Guests staying at Quay West Suites Melbourne can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • American
    • Buffet
  • Quay West Suites Melbourne is 850 yards from the centre of Melbourne. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Quay West Suites Melbourne include:

    • Suite
    • Studio
    • Apartment
  • Check-in at Quay West Suites Melbourne is from 14:00, and check-out is until 11:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Quay West Suites Melbourne may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Quay West Suites Melbourne has 1 restaurant:

    • Jarrah Bar & Terrace
  • Quay West Suites Melbourne offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Golf course (within 3 km)
    • Fitness
    • Swimming Pool
  • Yes, there is a hot tub. You can find out more about this and the other facilities at Quay West Suites Melbourne on this page.