There is NO RECEPTION AT THE HOUSES, and DOORS ONLY OPEN BY AN APP ON THE PHONE. There are NO physical keys. YOU ARE REQUIRED TO CHECKIN REMOTELY PRIOR TO ARRIVAL by providing photo of ID and credit card by either emailing them to our email address(check on our website) or txt or WhatsApp or Viber or Wechat them to our phone (check on our website. To receive the electronic key please go to the app store and install TTLOCK app on your phone. Then please register on TTLOCK (press "Register" top right corner in the app) select your Country and put in your PHONE NUMBER (DO NOT REGISTER WITH email). Press Verify, enter the code received by text and complete registration. Then press on 3 lines on top left corner in the app, take a screenshot and email or txt or WhatsApp or Viber or Wechat to us showing your registered phone number. Prior to your arrival we will then issue electronic keys to your phone. One key for the Entry door (it shows which House number) and another to your Room (shows room number). The room will be available from 4pm. When you arrive at the entry door start the APP, select the Entry door key and click on it. The Entry door lock will open. Same with room key.