Please note that all guests are required to present a valid ID upon check-in, in compliance with UAE law. Original passport, UAE Emirates ID, GCC ID’s are accepted.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

JA Resorts & Hotels will send payment link on registered email address depending on the cancellation policy of the booking, to fill in the credit card details for advance payment. Guests are requested to validate their credit card and make payment through payment link received from the hotel.

Please be informed that the water park has height restrictions for children for safety purposes. Minimum height 100cm. All children between 100cm – 120cm must be supervised by an adult.

Please note that outside food and drinks are strictly not permitted within JA The Resort premises, with the only exception of baby food.

Please inform JA Palm Tree Court (JA The Resort) in advance of your expected arrival time. You can use the Special Requests box when booking or contact the property directly with the contact details provided in your confirmation.

Please note that all Special Requests are subject to availability and additional charges may apply.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。