Search hotels in West Orange

The front desk stuff Gabriel scammed our credit card for not authorized amount and refused to reverse the charge, claiming even he did it by mistake, only the manager has capacity to return money and promised it will be fine the “following morning”. We chased them for few days, manager never materialized at work, Gabriel repeatedly told us he wasn’t able to get in touch with him (Kwaku Debrah manager’s name). We called fraud department on visa (they returned the wrong charge today, on Friday) the front desk stuff Gabriel and Annalisa changed the story from “punching wrong button” to they “charged us lawfully for the stay”. They even produced fast cooked invoice with absolutely new numbers which don’t correspond with neither what we paid for hotel while booked it, nor with wrong charge Gabriel did the night of checking in. Avoid this hotel. Grand Wilshire was real Grand property yet few years ago. It changed drastically. The slope started before pandemic and only deteriorated since to become worse than the side road motel, where you don’t want to give your credit card out of fear to be scammed. Manager - is never there, or hiding, stuff is so unprofessional that leaves you speechless, rooms are rundown, heating/AC is broken, no hot breakfast… the list is going on. All the inconveniences, out of order room phone, etc is still something you can deal with, but criminal activity at the front desk - it’s unacceptable and requires attention of authorities. I am sure we are not the first people they tried to scam. Possibly that they target the out of country travelers only, whom is very inconvenient to chase them.

As I said, this was the worst hotel experience of my life. Our room was not cleaned for the entire 3 days we were there! After the first whole day I was told that the rooms were cleaned every 2 days. Imagine my surprise when on returning to the room on the third nite I found another dirty room!!! My husband asked to be put into a clean room since the majority of the parking lot was empty so clearly other rooms were available and was told its not your 'policy' to do that. Well, my policy is to never ever stay at one of your hotels again.

There are plenty of stores in proximity to the hotel making it easy to get what you need! The amc theater with dining is a great option as well. We didn’t stay in west orange a lot because our activities were elsewhere, but it was a nice location to get away from the Jersey hustle and bustle.

What I like most about West Orange, is I grow up in the area. It has always been a great place to live and visit. The malls are not too far also i't only abut 40 minutes to hour away from New York in traffic. Which I don't mind. I usually eat at Olive Garden, My activities are near the Zoo and I like the old historic settings.

All was very good, bed was amazing all personnel was always helpful, I got lost going to the Hotel on our arrival day and Thanks to Alex we did find the Hotel (my GPS was not working) She took the time to get us there by helping over the phone Thank you Alex!!!