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Broken alarm clock, broken room phone and door latch is broken too. The door doesn’t close behind you, when leaving. You need to reset latch from inside of room. Just before leaving it. I’d told front desk about it. She claimed that was normal thing. Then why NOT place a sticker on doors stating that. It was annoying every time, I’d stepped out. Then more problems was noted of noise from downstairs lobby of EMT’s taking a guest away at 12:30 AM. So slept poorly, then work up late for my day. Because of a broken alarm clock in room. When called on my cellular the next day and asked for late check out to get myself ready to head out. She declared they’re be a charge for that extra request. I’d left in a hurry and was very upset how we were treated as valued customers. I’ll never return there again. DF

Saugus is not very far from Boston and is full of shopping centers and restaurants. Most hotels in the area are medium price range and rather affordable, however, they are also frequented by groups of people who are not very family oriented or family friendly.