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Atmosphere, staff, attention to detail, charm, activities available, on our favorite pond and close to many other kayak adventures, many interesting and nice other guests, homey atmosphere and freedom to enjoy the place as we wished.

Location was perfect.

Location

Nothing! Still haven't refunded my money. This is all documented by your company. You have done nothing to help.

Close proximity to the town, restaurants and grocery

Location and facilities are great. Very good food in the restaurant.

The host generously offered us a free upgrade to the room we had booked, which was lovely with private bathroom, shower, and bathtub. The room, and esp the bed, was very comfortable, and the place is very quiet for a good night's sleep. Nice sun porch attached to the room; the room was also spacious with plenty of closet space. Franklin Manor is a beautifully restored home and is on the National Register. The front porch is lovely for reading on the Adirondack rockers or the swing. The host shared the history of the Manor, and it was interesting that it had been a convent for some 40 years for the Carmelite nuns who were cloistered. The rooms on the ground floor are also beautifully appointed, with period wallpapers, including by designer Bradbury & Bradbury in the foyer. The library is well stocked with books ranging from travel, to the Adirondack area, to literature and French philosophy (lots of Roland Barthes!) to journalism and physics. We were encouraged to explore other parts of the house in the public areas and the other rooms on the upper floor since we were the only guests during our stay. The no-shoes policy is fine to keep the hard wood floors and carpets clean; you can wear slippers or shoes that have not been outside, but should not enter the house in street shoes. The house is also furnished with some lovely pieces from the host and his wife's family (grandfather clock, china, etc). The Manor is very close to the attractions such as Lake Saranac, hiking trails, river walks, and the restaurants and TB museum in town...all within walking distance. Easy to park on the driveway on the premises, and the host shared recommended restaurants in the area.

It was located close to town and our suite overlooked the lake.

Bed was very comfortable. Room and bathroom were clean.

The hotel has terrific amenities, including outdoor pools (heated), bowling, a well-equipped games room, just to mention a few things. The front desk staff (particularly Yvette) were terrific.