Located within 13 miles of Loyola University Chicago and 14 miles of Wrigley Field, Holiday Inn Express & Suites Chicago O'Hare Airport, an IHG Hotel has rooms in Des Plaines.
This Chicago apartment-style hotel is just 4 miles away from O’Hare International Airport. Each suite features a full kitchen.
Gabrielle
United States of America
The location was right next to the arena, so you can't beat that. And the staff was very friendly and helpful. Please send thanks to Theresa at the front desk.
Located in Des Plaines, 13 miles from Loyola University Chicago, Fairfield Inn & Suites by Marriott Chicago O'Hare has accommodations with a fitness center, private parking, a shared lounge and a...
Located 2 miles from O'Hare International Airport, this Des Plaines hotel offers free airport shuttle service. The hotel features an indoor swimming pool and a Bistro-style restaurant.
Webb
United States of America
Came in for concert at Allstate Arena. Room was nice. Pool, although didn't use, was very nice. Parking lot was easy. Lots of towels. Staying with myself and two kids and had room for everyone with the King and sofa bed.
The Hilton Garden Inn Chicago O'Hare Airport is located 3 mi from the O’Hare International Airport.
Brown
United States of America
Christina at the front desk consistently demonstrates exceptional customer service. Despite her busy schedule, she remains polite and approachable, always greeting guests with a warm smile. During my stay, I had the opportunity to interact with her both over the phone and in person, and each time she was not only professional but also kind. Her efforts significantly contributed to making our stay more comfortable and enjoyable.
This hotel is located 10 minutes from O'Hare International Airport and River Casino. The rooms at the Des Plaines Best Western include a microwave and a refrigerator.
gold
United States of America
Did not have breakfast. I saw the swimming pool had no water but did not plan to swim anyway.
Facilities and bed was good, blanket flimsy, but what bothered me was I could hear the guy snoring in the room next door. Could have a little better water pressure in the shower but was good enough. Overall a decent facility.
Less than 4.8 kmaway from O’Hare International Airport, Comfort Inn Convention Center-Chicago O’hare Airport is a 5-minute drive away from the Allstate Arena and offers free airport shuttle services,...
blanton
United States of America
Very good price, and was very quiet on the property
We were there for a convention, I do not recommend the...
We were there for a convention, I do not recommend the Hibachi buffet. Their food was not the greatest. Getting around was difficult, due to many conventions and concerts going on. Took us a half an hour to get across the street to our hotel in a car, on the way back from the convention. Gas prices were ridiculously high. If you are a smoker, buy your cigarettes from home, they were almost $16 for one pack of cigarettes. Download the app for Illinois tolls, that made it much easier to get through the tolls. Set your map to avoid tolls, this helped with most of going around the tolls.
Stephanie
United States of America
Scored 8.0
8.0
The place is ideal for people who need to stay near the...
The place is ideal for people who need to stay near the airport, almost all the hotels offer shuttle services. It's near the CTA station as well. Many chained fast food/ restaurants along with all retail stores are nearby as well.
Karthik Shankar
United States of America
Scored 2.0
2.0
i was awoke at 11:48 p.m. claiming they smelled smoke. i was...
i was awoke at 11:48 p.m. claiming they smelled smoke. i was sleeping in my underwear. i told him he did not have permission to enter, however, he DID enter my room while my girlfriend and I were sleeping in our underwear. Thankfully, the door was latched. They then charged me $250, i asked for proof, they said they had pictures and i am still waiting for that. Horrible place.
Hopkins
Scored 2.0
2.0
Where to start in describing my short stay at the Best...
Where to start in describing my short stay at the Best western Des Plaines? I travel for work so I booked here for 3 nights through booking .com. I work in healthcare and I work night shift. And despite informing the receptionist that I would kindly like not to be disturbed during the day, I did not get to a chance to sleep. Firstly, the house keeping kept knocking on my door the whole day, shouting in the hallway and at some point they opened my door twice. I kept ignoring them but later when I got to open, there was a guy at the door who walked into my room right away to test the fire alarm. I found this both rude and as a woman traveling alone very uncomfortable. During my second day I made a decision to shorten my stay therefore I decided to check out at 6pm yet they charged my card for 3 nights. When I called, the manager was very rude to me “That is our policy” he kept repeating in a tone I wouldn't use on a dog. “Your policy is being flexible, our policy states no refund” we were exchanging words back and forth because I did not understand why they had to charge me for the 3rd night I did not use.
Fast forward, To my return I then contacted the central customer support helpline, they forwarded my complaint to the hotel and probably the same manager I spoke to who reiterated their policy again 3 weeks later.
In short let me summarize.
Customer service non existent.
Cleanliness. Poor
Comfort. Poor
Value for money VERY poor.
If you are thinking of staying Western Des plaines. Look for another hotel!
Shuttle driver was very nice and went beyond to help me with my MANY pieces of luggage and my children.
Staff was very friendly and gave me advice on food to order as we arrived late.
Room was clean, big. Beds were very comfy fell asleep instantly. And my children did too.
Shower was nice and had all facilities.
Great location from airport only 6 minutes drive
Didn't do breakfast was only there for stop over but would like to go back and get the full experience of the hotel a d Chicago
10 minutes to the airport. There is a free shuttle - went out of the terminal building, waited for 10 minutes and it arrived to the spot where buses from other hotels arrive. I think you are supposed to book it but no one told me, so I may have been lucky that there were other people who also wanted to go. The driver wearing a Patagonia jacket is very pleasant and is doing his job admirably.
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