Hotels near Abyār ‘Alī

The courtesy and responsiveness of the staff, the level of comfort and good facilities.

Distance to Masjid Nabawi! And the beautiful view from our room! 😍

Location, restaurant, staff and diffuser’s fragrance

Excellent location with good view of the Masjid Nabawi. Luxurious ambiance and decoration. A bit noisy when other guests kids running in the hallway. Good privacy and surroundings.

Very close to Haram specially for women praying area gate 326. Ideal location for families.

It's clean and have good location

Proximity to Masjid Nabawi.few feet to join the congregational prayer in Madina.

The location. Breakfast was good.

Nothing to like, everything was awful, staff didn't even care about room cleaning

Subject: Urgent Complaint Regarding Stay at Shaza Regency Al Madina Dear Booking.com Customer Service, I am writing to formally lodge a complaint regarding a deeply disappointing experience during my stay at Shaza Regency Al Madina. While the initial portion of my stay from December 23 to December 25, 2023, was satisfactory, the subsequent events were nothing short of disastrous and unacceptable. First, I would like to acknowledge the assistance provided by Abdool Aziz and Mana, who were helpful when our luggage was lost by the airline. However, after our initial stay, we left part of our belongings at the hotel in good faith, as we had confirmed bookings to return from December 26-29 and December 30-January 1. When we returned on December 26, we were told the room was not ready. We left our passports with the reception and expected to check in after a few hours. To our shock, we discovered that our booking had been canceled by the property. Upon speaking to the reservations manager, Mr. Usama, we were treated with utter disrespect. He was rude to both my wife and me and adamantly claimed that my credit card had declined three times—something I verified as false with my bank, which confirmed sufficient funds were available. Despite presenting this evidence, Mr. Usama refused to reinstate my booking, leaving us stranded without accommodation. He went so far as to threaten canceling the remainder of our confirmed bookings, which was appalling and highly unprofessional. When we checked Booking.com, we found that the hotel still had rooms available, albeit at much higher rates—a clear indication of dishonesty and unethical practices. Eventually, we secured alternative accommodation via Booking.com, 2 km away, for R1750 per night—a stark contrast to the R6500 per night the Shaza Regency was charging. Moreover, we decided not to return to Shaza Regency Al Madina for the remainder of our trip due to their appalling treatment.