Search hotels in Santubong

Breakfast selection was very limited and the time taken for replenishment was slow. The pool facilities overall was as what we expected (decent), but we had a very unpleasant experience with the team building group that were present. There was loud techno music being played by the pool reception staff and when I approached him to request for him to either change the music or tone down the volume, he informed me that the music was requested by the other guests. I was later informed by the staff concerned that he did not have a choice but to honor the guests requests (which is totally understandable), but what made it a total turn off was the fact that the management did not put conditions on these types of guests requests which potentially disrupts the peace and serenity. I could go elsewhere if I'm being a "Karen" about this feedback, but it's my honest review. Apart from the crappy techno / rave music that was blasting from the pool area and the poor selection of breakfast, I'd give 4 stars for the service/ hospitality by the staff in general.

Nice place for the location, beach & mountain. Breakfast & other meals can be improved ~ however we should give management grace period post lockdown. Please improve the wifi - it can’t be used. Visit Cultural Village- it is within walking distance & nicely set up.