Remarks:
We stayed for two night in rooms (104&105).
Remarks:
We stayed for two night in rooms (104&105).
Enjoyed overall stay with the refreshing landscape, well maintained flora and the overall ambience.
However, would like to give feedback for improvements:
The decor of room :
below expected standards - there are several rust areas on the mirror at several places ( room no 104).
Restroom: water from bath room shower spills over to the entire bath room floor. Separation should have dam built up (room nos. 104 & 105).
Food & breverages : very good
Service : very good ( very polite & well intentioned staff ) but in my view, still below an exceptional level of service for a 5 star hotel due to following reasons:
1. Fine dining training issue:
experienced during dinner ( 2 nights ) , the waiter does not find an extra chair for the table meant to be for 4. We have to find the adjacent char and align it to suit our purpose.
2 Fine dining training issue:
Plates are not served at exactly the correct positions. In addition, the soiled plates at the extreme ends are not pick up, rather asked to be passed on to them.
3.Fine dining training issue:
The drinking glasses are not regularly topped up with water.
4. The dining tables are are placed too close to each other. The tables should be spaced apart for privacy and comfort.
On Saturday night dinner, it felt like a fish market.
In my view, the intention should not be to accommodate as many guests as possible, but to create a world class dining experience.
Mohanty
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