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Staff The staff was very unapologetic about all of my problems. They did nothing to help us. The security guards on the property are like bullies. They follow you around everywhere you go and "intimidate" you with their presence. At the time of check out (10:00 AM), there was no one working in reception. I couldn't even properly check out. I had to leave my keys with one of the rude guards. That is horrible customer service. Facilities The website lists a swimming pool as an included facility. But when we got there we were informed that to use the pool it is an extra charge. We were also told that we are not able to use personal coolers on the property, which was not listed on the website. Cleanliness There was trash and litter all over the beach and the hotel grounds. It was disgusting. Comfort Flat pillows, beds and mattresses so old that my back hurt, couldn't adjust the A/C and it was freezing cold all night. The beds had paper thin sheets that didn't keep us warm. Value for Money Honduras Shores Plantations is one of the most expensive hotels in all of Tela and it is one of the worst. There was no value for my money. Location Honduras Shores Plantations is located in a dangerous neighborhood of San Juan. One morning while we were driving out of the neighborhood and into town, we were stopped by the locals. They had made a "make shift" road block, forced our car to stop and made us pay a cash bribe before they would allow us to continue. I had my two daughters with me and this is unacceptable. I understand it is Honduras, but that was a dangerous situation for us to be in. How comfy were the beds? The beds were horrible. My back still hurts. How did you find communicating with Honduras Shores Plantations (if applicable)? None of the phone numbers listed online work. They are all disconnected. I had to go into reception and ask them in person to give me a working phone number.

I love everything, but was a little rude that they welcome other people from other countries with a drink but not to Hondurens.. Indira help me at reception and she was great.. so nice

I liked everything. The staff were lovely, going out of their way to make me feel welcome. I very much appreciated the Safety of the hotel. The food was amazing, very tasty. I had a great time. Was able to relax and enjoy the beautiful place. Very spoilt. Thank you to all. Very thankful for certain staff who really went out of their way for me. Jiroh, Diana, Danielle and Esteban. Much Gracias.

Hotel BAHÍA is really close to the beach and restaurants and the owners are very friendly. The beds are very comfortable and the airconditioning doesn’t blow directly at you at night.

The staff is amazing. Everyone was very friendly, enquiring about our stay and whether we were happy with everything (including activities outside the hotel). The rooms and the rest of the facilities were kept spotless. We saw a number of improvements (refreshed rooms, an additional pool, and a new building which is yet to be finished). The hotel has managed to keep up with the homely vibe. The internet was very good (managed to work without IT-related interruptions). The food was of very good quality.