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It was very disappointing. The family room was just a double room with two additional single beds. There was no floor space to move around. It made moving around in the room very difficult and very uncomfortable. If you stay here, bring hangers with you. There were just 3 hangers in the wardrobe for 4 of us! Ridiculous! No way of hanging damp ski clothes. When the radiator was on, it was just warm and we were unable to control it. We received a small bottle of water for all 4 to share! There were cobwebs above the mock fireplace! The spare pillows were used for the children’s extra beds leaving no spare pillows. There did not appear to be a smoke alarm in the room which was very disconcerting. We did eat at the hôtel one evening. The food and menu choices were good. The waiting staff were obviously extremely busy but smiled through. The portion sizes for thé children’s menu were very small for 10 year olds. We had to give them snacks soon after their meal. There were other restaurants within walking distance. However, it is advisable to book in advance. The pool was open from 9am to 10pm but much too small for the number of guests that wished to use it between 4pm and 6pm. The sauna was very small. It would fit 4 people comfortably. Unfortunately, it stopped working. Reception were made aware of this. They said someone would deal with it. Over an hour later it was still out of use. A jacuzzi was available to book for one hour at an extra charge of 68€. The hotel is approx 30 minutes from Ski resorts of Sancy and Super Besse. We enjoyed our stay in the region but will not be returning to this Mercure Hotel.