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Very comfortable

Friendly staff, everyone wanted to help

The hotel is clean with all the amenities required. Austin the owner/manager is a phenomenal lad who went out of his way to help show a first time traveller in China where to eat, exchange cash and sign up for the apps. I can't recommend it highly enough. 10/10

The hotel itself was okay, decent for an overnight layover. The staff was able to converse via translation but no one spoke English. There are restaurants in walkable distance (also KFC and Family Mart).

Great facilities, clean and comfy room (v Muji style), the staff were friendly and helpful throughout. Special shoutout to Jessica the hotel manager who was really helpful and responsive for the requests I had. Thank you!

Very kind and helpful reception staff, and very good service at the restaurants.

It was really comfortable and even though there was a language barrier with some of the staff, they were all so friendly

Clean large modern room. Property is close to subway and nice park and lakes as well as the astronomical museum. Situated in a clean well maintained new suburb. Good if you want to be well away from the hectic city centre. Relatively easy taxi ride to the airport. Friendly helpful reception staff.

I recently had the pleasure of staying at this exceptional hotel, and it truly exceeded all my expectations. From the moment we arrived, the stunning architecture and serene ambiance left a lasting impression. The hotel is perfectly situated if you are looking to get away from the noisy and busy Shanghai city center, offering breathtaking views of the lake—a haven of tranquility away from the hustle and bustle of everyday life. The rooms were a highlight of our stay: spacious, impeccably clean, and thoughtfully designed. The soundproofing was excellent, ensuring a peaceful environment with no disturbances from other guests. The air conditioning worked flawlessly, maintaining a comfortable temperature throughout our visit, and the bed was not only generously sized but also exceptionally clean and comfortable—perfect for a restful night’s sleep. The bathroom was another standout feature. As a modern smart bathroom, it offered ample space and functionality, combining luxury with convenience. The breakfast service was outstanding. Each morning, we were treated to an extensive and varied selection of delicious options, catering to all tastes. Despite the busy atmosphere at times, the staff remained friendly, attentive, and highly efficient, ensuring everyone was well looked after. The check-in process was seamless and quick, and we appreciated the multilingual staff, who were proficient in English and went out of their way to assist us, even accommodating our request for extra bedding without hesitation. This hotel delivers an unparalleled experience, clearly prioritizing the comfort and satisfaction of its guests. I would highly recommend it to anyone seeking a luxurious and serene getaway. I can’t wait to return for another visit!