Serviced Apartments in Arenal d'en Castell

Everything.

Overall, the hotel is nice. 3 stars is a good rating. Let's start : Reception. Staff is extremely polite. Especially General manager / Director Esperanza & another polite man what check us in. Very helpful & always smiling! Dining experience : Limited menu for dinners. All staff super nice. Especially Manuolo (sorry forgot spelling) Jesus and other staff what don't remember names. Pool bar gentleman sorry forgot name but he was there everyday. Super polite & professional! Kids club: Isabela working very hard. Kids club room needs fresh air as is smelly. It's very hot & small. Paints are not washable!!! Kids clothes ruined. Not suitable for using by little children so management should keep it in mind. Mini disco for children is too early as 7pm and lasts like 15 min. Would be nice if will be longer as children really enjoyed it. Instead of after standing in the long queue for getting a face paint done & then was refused to do it as it was too long. Adults entertainment the singers & Ethiopia 🇪🇹 circus Amazing! There was once a magic show advertised but never happened. Playground area: very dangerous & should not be used by children until floor grounds are fixed. The gaps between tiles make children fall & scratch skin very easily like our child has a fall on the uneven ground . Pool area : nice size of the 2 pools. Beds should be power washed daily or at least every few days. Scum visible above the water. I believe it can be washed as I didn't see much of it in different hotels. Room: rooms spacious, outside chairs & table not very clean. Overall, we had a nice stay. Nothing was a big trouble. Staff is working very hard all day. There's not much to see around. Lovely beach. Few nice restaurants. If you like quiet, not overcrowded place. This is a good choice.

Absolutely nothing.

The view and location is amazing, pool is great and suitable for children. We have apartment b10 right near the sundebds with exit to garden so it's very comfortable with kids.

Lifeguards were exceptionally friendly especially Erick at the waterpark. The kitchen team accommodated our dietary requirements by making meals that weren’t on the open buffet.

Amazing space to cook relax sleep and clean ! Most needs were met and any that weren’t were solved by staff. Balcony was a very generous size with a lovely view. Felt safe and at home the whole stay

Good location. Responsive personnel. Cleaning service.

Lovely property, friendly staff, very clean

The food is average but good value for money. There is quite good animation for kids during almost whole day. There is beautiful seashore to walk in the evening

This was a good apartment with a decent sized terrace and lovely views over towards the pool and surrounding areas. Easy parking with plenty of spare spaces next to the apartment complex. The 20 metre pool was convenient and although not heated, a refreshing dip was much appreciated for people like us who are fans of Wim Hoff! You can also easily walk down to the beach and surrounding coves which form part of the coastal walk around the entire island. A convenient small supermarket right opposite as well.